bOnline - www.bonline.com Reviews

★★★★☆
4.0 / 5
69
74% of users recommend this
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Latest Reviews

★☆☆☆☆

“Never seen service so slow in my life ”

Written on: 16/11/2017 by HailieHale293 (1 review written)

Never seen service so slow in my life, please do not use this service. we cannot connect to anything at home… Read Full Review

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★☆☆☆☆

“Rubbish”

Written on: 02/10/2017 by Xzavierw98 (1 review written)

NEVER use this company unless you need very slow internet that cuts off all the time . take ages to get connected also . I had sky previous , it was miles more reliable and faster… Read Full Review

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★☆☆☆☆

“Worst company ever”

Written on: 07/09/2017 by abhiverm13 (1 review written)

Worst company Ever. I will not recommend anyone going with bonline. I ordered my connection , First place they take down date of movement wrong. Then Multiple calls , difficult to reach customer service and calls get drop for no reason and no call back. Then I managed to update them. week later , they only took land line from my old provider and not broadband. Multiple calls managed to update that as we.. and then on the day of connection , only phone like transferred and not broadband. Try to… Read Full Review

Abhiverm13's Response to abhiverm13's Review

Written on: 07/09/2017

After seeing my review , Bonline called me for apology and try to help me.There was nothing much they can do but they offer to pay for mobile internet dongle to get me going. I appreciate a gesture of help . My Original review is still as is.

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★☆☆☆☆

“Don't touch these guys they are a nightmare to work...”

Written on: 19/08/2017

Don't touch these guys they are a nightmare to work with. Cheap and nasty… Read Full Review

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★☆☆☆☆

“Terrible support and customer service - Don't use”

Written on: 05/08/2017 by Mik1 (1 review written)

BOnline claim to be based in Vauxhall, London, but the designers and all the customer support staff in South Africa. Only the sales team are in London. The initial design was good, but they were just about to hand me over the site when I noticed quite a few mistakes, when I asked them to correct these, the head of design himself told me that this would be the last review! I kept asking the designer to make changes and corrections and they kept being ignored, the attention to detail was very… Read Full Review

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★☆☆☆☆

“Live date and no equipment”

Written on: 12/04/2017 by Matthew2017 (1 review written)

Transfered my line in from a major supplier still waiting on the equipment. So i now have no internet not happy at my son is ill and i need the internet to talk to hospitals etc. Its the the case of what gliters is not gold I regret already moving my line to this company. They should send equipment out well in advance other comapnies do… Read Full Review

Matthew2017's Response to Matthew2017's Review

Written on: 13/04/2017

I have updated this review from one star to four.

After my review i didnt have time to spend what i thought was going hours and wasn't in the mood for confrontation but........

B online in all fairness were on the phone to me before i could ring them.They were very concerned and polite and wanted to sort the issue out.
I was out all day at hospital with my son but i was kept informed through out the day of what was happening by very polite and courteous staff.

When i returned home my line was on I had been emailed log on details so even if i could retrieve the modem they had sent me i could get on line.

So stepping back i think the true test of company is how they deal with you when the chips are down. Cant fault it 5 stars to the customer service team and thumbs up from my boy who needs the internet for his treatment.

Well done B online you turned a very unhappy customer into a satisfied one. Lessons could be learnt here though with equipment being sent earlier and also warnings your existing supplier may cut services early.

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★☆☆☆☆

“Poor service”

Written on: 07/04/2017 by AkbarJAli (1 review written)

Beware of the sting in the tail with this company. We signed up for their phone line service. They provide poor service and you end up paying a lot more than you signed up for. When attempting to transfer at our contract end date, they became hostile, held us hostage and refused to allow the transfer and demanded £399 termination fee. That is extortionate… Read Full Review

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★☆☆☆☆

“Experts in breaking promise and deadlines”

Written on: 17/08/2016 by Idreesali (1 review written)

This is a brilliant company in poor customer service. They give deadlines upon deadlines that the phone and broadband service will be up and running but then the contractor engineers decide to climb one step each time, take plenty of rest, make you suffer mentally and financially and then climb the second step. If we were to miss our payment due date and say i have not been paid by my employer yet so can you wait till next month would they wait ? Within few days after warnings they will suspend… Read Full Review

Garyroofer73's Response to Idreesali's Review

Written on: 20/02/2017

bonline have mis sold me a website package and taken more than £1,200 from me. The "Camp" bloke who "sweet talks" is a liar!!!! DO NOT TRUST THIS COMPANY!!!!! I had a modest website that cost me around £350 per year, it was no frills but it did the job, I was getting leads through it. They pounced on the idea that my website was "unprofessional!" and how much better they could do. I am now out of pocket more than £1,200 and no where to be found on google!!
DO NOT MAKE THE SAME MISTAKE I HAVE MADE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
(Roofing Business - THANET)

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★★★★★

“Absolutely fantastic!”

Written on: 24/06/2016

I am so impressed. A very professional service that got it right first time. My webpage is brilliant and it is more professional-looking than I could have ever imagined that it would be. From start to finish, my dealings with bOnline have been outstanding. I would not hesitate to recommend bOnline to anyone! Thank you for designing an outstanding website!… Read Full Review

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★★★★★

“Website design”

Written on: 16/06/2016 by GlobalCitizen (1 review written)

Overall a very pleasant experience working with bOnline's webs development team. A very friendly, patient and customer focused design team that were able to complete my website to a high standard. Designers are willing to work with the client (no matter how long it takes) to ensure the end result is one that meets the client's expectations. Competent professionals with a cooperative attitude and good customer relations skills. I used bOnline as a start-up with a tight budget and was surprised… Read Full Review

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★☆☆☆☆

“Poor service - and dont care!”

Written on: 09/06/2016 by McDanielkk230 (1 review written)

Really unhelphul company. They took over my business line but didnt retain my number and I am having to wait 10 days to get my number back. Really poor 'support' staff, never ring back or have clear answers to my questions. I have asked for the issue to be escalated so that the Company can learn by my awful experience and not put other people through the same hassle, but am told that they dont have an escalation process other than a chat with 'the manager' . So, no hope that anyone else will… Read Full Review

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★★★★★

“Job well done!”

Written on: 09/06/2016 by Edgar439 (1 review written)

My website has been getting positive feedback as to how professional it looks. I am pleased with the design and outlay and the ability to accomodate late changes to webpages was admirable. I would recommend this company to colleagues wishng to set up their own business websites. Job well done!… Read Full Review

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★★★★★

“Efficient after care service”

Written on: 09/05/2016 by webbie1958 (1 review written)

From start to finish, Bonline had my website up and running with a great professional look to it, easy to navigate, but with all the criteria needed to find what a client looks for. Thanks to my web designer. The S.E.O. support, made me do a few simple things myself, but if I had this support during my first website with another company, I would have been very happy. The S.E.O. manager, is always there, and always trying to improve my rankings, and I have. Thanks to my S.E.O. manager I have… Read Full Review

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★★★★★

“Best web site service i've tried ”

Written on: 09/05/2016 by jiribartko (1 review written)

Oswin, bonline website designer build absolutely perfect website for our business. I wold recommend bonline to everyone. … Read Full Review

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★☆☆☆☆

“Avoid like the plague”

Written on: 28/01/2016 by Louismvs (1 review written)

Dreadful company. Could not deliver what they promised. Wanted more money than originally quoted. Now refusing to give me a refund and hassling me with calls all day. Don't touch them !!… Read Full Review

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★☆☆☆☆

“The worst service ever”

Written on: 23/01/2016 by Krystalg256 (1 review written)

I have problems with my landline and broadband on my shop about 45 day and nobody help, and I speak with head manger, he wasn't care about customer and for 1 week discount my phone line and I lose money , bonline , don't care about it… Read Full Review

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★☆☆☆☆

“Disappointed”

Written on: 23/01/2016 by Virga11 (1 review written)

First think is full of promises and nothing delivering . Rubbish customer service , hanging phone on customer, absolutely unhappy with their service… Read Full Review

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★☆☆☆☆

“Not happy”

Written on: 28/12/2015 by anthonycarver (1 review written)

Full of promises but non delivered .Late going on line to start with then never made the rankings .Only way i could be found was by typing in web address.Dead weights gone now and good riddance to it… Read Full Review

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★★★★★

“Just brill!”

Written on: 31/10/2015 by Hatchnf116 (1 review written)

I got in touch with bOnline just by a google search and a bit of due diligence. A very good move indeed. From the first meeting with the person I dealt with , who was excellent, it's been plain sailing. Everything was explained clearly, not expensive and well worth the money. My website is almost finished and looks great. Another person I dealt with has been really helpful and patient as I have been flying around a lot lately. He has done a great job - I'm really really pleased with the service… Read Full Review

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★★★★★

“ Web creator”

Written on: 06/01/2015 by n15han (1 review written)

I have been dealing with someone at b-online to get my logo and website setup - Both he and b-online are very professional, straight forward, understanding and a pleasure to deal with. The charges were also actually quite reasonable! Wouldn't hesitate to recommend him or B-online for all your web needs. Best … Read Full Review

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