Netcetera Managed Hosting - www.netcetera.co.uk

I've migrated my website to them to test things out. As soon as the migration completed, my website started to show problems.

More specifically, my website was taking forever to load and many times I received errors. Sometimes when my website was loading, it appeared broken.

Every time I was contacting support and every time they were fixing the problem.

As a webmaster though, I can't deal with problems all the time. I need my affiliate websites to be FAST and up and running smoothly.

Every time my website is down, I lose money. More importantly, I lose TIME trying to figure things out and contacting their support.

Anyway, after like two months I - again - migrated my website to another host and everything is great now.

I don't like leaving bad reviews, but these guys need to fix their services ASAP.

We have been with them for 5 years (having used several of their services). We just finally migrated our last site away from them THANK GOD!!!

By far the worst hosting provider we have ever used.

Their support is HORRIBLE. It doesn't matter if you have a managed account or not... you can always count on their support to be pretty, well... un-supporting.

We discovered a problem that was within their network (not on our server) that grinded our business to a halt. They were incapable of resolving the matter (in fact, they would barely even bother to lift a finger until we threatened to leave).

We also paid extra to have automated backups with them. Just about every single time we checked on them they would not be running. They will never be proactive in figuring it out for you. When we would catch it, they would never credit any of the money. They would take days to get it fixed each time (only to fail again a couple weeks later unbeknownst to us).

Even though our website didn't work at all during the last billing period, they still wouldn't issue a refund.

This place is a JOKE!

I have a website hosted with netcetera, I raised a fault with them and after 2 days the have failed to address the fault and have now started to make make a fool of me.

php $_SESSION variables are not working, that is they continue to change for each session instead of holding a constant value during the session.

I have raised 10 tickets of concern. Each response show a complete lack of understanding by the company.

As they do not understand the issue they took to try and make a fool out of me.

Initially the experience was reasonable, but my website has now been down for many days with Netcetera, for no obvious reason. Technical support just say "we're working on it", but don't fix anything, or get the site back up. Even though it has now finally come back up, it's not working properly because of other systems they manage.

This is not an isolated incident, this happens to many users, judging by comments on social media.

You should avoid this company. If it's a commercial website, you could lose a lot of money/clients, arising from prolonged website downtime.

Never again, I'd rather use a carrier pigeon than use Netcetera again. I chose their base shared hosting package and added SQL 2008 to the bundle and they were fine for the first year. The support are always one word answers but I expect that these days from a non technical helpdesk and I just put it down to cheap level 1 call loggers.

However I've just experienced 2 days of outage on my website with these guys and when I raised a ticket I had to chase it after 3 hours of no response. They had the audacity to offer me to upgrade to their fully hosted service which is co-located.

To sum up, take all the negatives above and add mine. In my honest opinion the support is poor and to have 2 days downtime and a one word answer patronising helpdesk is beyond belief. Avoid like the plague folks.

Netcetera is currently experiencing another one if it's 'minor outages' (they term it a minor issue if it doesn't affect all servers even if it affects every customer - such as the client area, email and support ticket system). This problem is well into its third day. Their service is currently the worst I have ever experienced, but that is because the tech staff, who are usually quite quick to respond, are proverbially fighting a major fire which didn't have to ignite.

On average, I have suffered a problem every 2 weeks from January 2014 until now. After the last one, I made a point of preparing another provider's site for a switch over in case something happened. So note, whatever you pay here you are going to have to pay for another provider to take mitigate the risk of Netcetera going down.

Their service has degraded so badly in recent months I can't understand how they have got into this position! I have never seen anything like it. They don't know anything about DR, they misrepresent the concept of a 'managed shared hosting' solution as you still have to do your own backups and in my case at least, find another provider to switch to. The SLA isn't really worth the e-paper it is written on, as it's capped at a month free, even though me and others who are affected have been hit for what is now 55 hours.

There is a huge disparity between the way they consider an outage and what others consider an outage and frankly, I have no idea what planet they are on! The idea that all server automatically make an outage major is laughable!

I wish I could give it negative stars! Don't let the MS Gold Partner badge fool you, that just means they know how to market and work with MS products, not that the concepts of DR, managed hosting and especially cloud are understood by them at all! They are amateurs at solution and enterprise level. There is no way I could recommend them to anyone for any form of long-term/always on provision, because they clearly can't manage it.

Had an issue migrating a site. Their 'Tech Support' stepped in to assist. At the point when they stepped in the site was fully working. They proceeded to delete the wrong database, couldn't recover it, blamed me, the customer, for supplying incorrect details which I proved otherwise and then put that many references between the two sites that they couldn't undo and sent me a message four days later to say they suggest I get a wordpress developer to look and fix the problems!

Got to say a shocking level of service. Cannot get hold of anyone other than a useless offsite contact centre. No sign of technical expertise and not a single ounce of care for customer service.

Bought a VPS of them,it was quickly setup and they migrated my website from Fasthosts free of charge.

Support is fast and efficient.

Highly recommended.

.... it seems the gloss marketing is but gloss ... I brought the cloud service with free migration and free 24/7 support.... Wordpress migration is NOT free it turns out .. .it costs 50 quid to migrate ... and support is only free if they dont actually have to do anything to the setup ... stay clear

Entirely solved the problem. Very prompt reply.