Customer service a complete disaster

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United Utilities
33.0% of users recommend this

michalswiderski's review of United Utilities

“Customer service a complete disaster”


written by michalswiderski on 09/04/2024

UU created an account in my name under old address with an outstanding balance without my permission, advised I don’t live there and was not responsible for the bills but would not close the account. Affected my credit score, asked to raise a complaint but refused on multiple occasions until they finally transferred me to complaints who was very argumentative and told me they have no email address to send evidence of me living at different address.. Spoke to multiple departments and still not resolved. Very poor customer service, stay away from this company!

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