Customer service a complete disaster

Click here if this is your business
United Utilities www.unitedutilities.com
★★☆☆☆
2.2
33.0% of users recommend this

michalswiderski's review of United Utilities www.unitedutilities.com

“Customer service a complete disaster”

★☆☆☆☆

written by michalswiderski on 09/04/2024

UU created an account in my name under old address with an outstanding balance without my permission, advised I don’t live there and was not responsible for the bills but would not close the account. Affected my credit score, asked to raise a complaint but refused on multiple occasions until they finally transferred me to complaints who was very argumentative and told me they have no email address to send evidence of me living at different address.. Spoke to multiple departments and still not resolved. Very poor customer service, stay away from this company!

  • Value For Money

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0