Swiftcover didn't refund cancelled policy for 3 Months

Click here if this is your business
★★☆☆☆
2.4
From 30 reviews
43.0% of users recommend this

  • Value For Money

Click here if this is your business

stephenl78's review of Swiftcover Travel Insurance

“Swiftcover didn't refund cancelled policy for 3 Months ”

★☆☆☆☆

written by stephenl78 on 28/06/2013

My travel insurance was auto renewed in March on my credit card. I promptly rang up and said cancel it and put my money back on my card. They said it will be refunded in several working days. I assumed it was done and didn't check.

Anyway I just noticed a refund on my account which took 3 months!!!!

SWIFTCOVER .... what was you doing with my money for 3 months? FFS that is theft. They take money from your card without permission. Give you 14 days to get it cancelled. Then give it you back 3 months later.

Any one else experience this abuse of trust by swiftcover?

They made no excuses and said they didn't know why it happened and apologised. Well let me tell you swiftcover....computers are black and white. There are no grey areas. So who made the decision to hold customers money?

Anyone know which governing body I should escalate this to?

  • Mar 2013

    Date of Insurance (month/year)

  • Annual insurance

    Type of Insurance

  • Did not claim

    Was your claim successful?

  • Unfairly

    Were you treated fairly?

  • Value For Money

write a review
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0
Report this review

Share this Page

Business Owner?Claim your free Review Centre Star Rating badge now!
Claim your item page Take control of your reviews by setting up
your free Business Account