Expensive to buy & disappointing when we had a problem.

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Post Office Travel Insurance - www.postoffice.co.uk
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Ramsey212's review of Post Office Travel Insurance - www.postoffice.co.uk

“Expensive to buy and disappointing when we had a problem.”

★☆☆☆☆

written by Ramsey212 on 17/02/2017

I've been buying Post Office travel Insurance for 10+ years and never needed to make a claim. Not that it's particularly good value but I naively thought I was dealing with a decent outfit.
Last holiday in Majorca my wife tripped and broke her arm.
I did everything right, all documentation as requested , signed ,countersigned medical records, everything proved.
What a performance to get a pay out.
I also found that I was suddenly dealing ,not with the Post Office, but their agents " Sentanta" (?) who are obviously tasked with making the claim process as difficult and stressful as possible. Really difficult, evasive, discourteous people to deal with.
Eventually I got paid out but only because I'm stubborn and stuck at it.
Next time I need insurance it will be anybody but the Post Office.

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