Sold holiday took my money have no flights !!!!

whistlingwoodzs -
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Joanme26's review of whistlingwoodzs -

“Sold holiday took my money have no flights !!!! ”


written by Joanme26 on 13/09/2022

Booked a holiday in June for Xmas 2022..I email destination 2 in beginning of August to enquire about upgrading seats no response for three weeks so emailed the airline direct they emailed me back 24 hours later telling me my booking does not exist I have no seats… I have now waited one month for a explanation of what happened and options of a resolution I have called multiple times I have emailed hundreds of times they just ignore you .. One person in the company can deal with it her name is Betty … I have never come across such appalling customer service … I have been given two options either pay them an extra £3000 because they didn’t Pay for tickets on time or I cancel … absolute joke tactics to get more money from you

Destination2's Response to Joanme26's Review

Written on: 14/09/2022

Joanme26 we are sorry to hear this, there does appear to be work in relation to your booking and for continuity this is usually dealt with by one colleague, but there are numerous other customer service colleagues. You will be given options in accordance with our obligation to you under the contract between us and we will try to achieve the outcome you desire.

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Joanme26's reply to Destination2's Comment

Written on: 14/09/2022

Got a call yesterday evening 13th September .. no apology however all the excuses under the Sun were himself haven’t dealt with it quite a few lies I’ve pushed and asked how are you going to resolve it he then told me he would call me on September 14 th without fail with some alternative dates regarding flights as I was kind enough to give him a whole week leeway with what dates I could fly out .. would have to obviously put myself on the 6 other passengers at a lot of inconvenience .. but I want to be amicable and resolve this

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