On The Beach Holidays - www.onthebeach.co.uk
30.0% of users recommend this

AgneZ's review of On The Beach Holidays - www.onthebeach.co.uk



written by AgneZ on 21/03/2024

Thanks for ruining family Easter break holiday.

Just want to share my recent experience with on the beach and Ryanair new deal as it’s been absolutely awful. Will never book again.

On 12th of March 2024 booked a holiday to Agadir with OTB with Ryanair flights. was suppose to fly 23rd of March - return 30th March.

This left OTB and Ryanair just over a week to confirm my flights as it was pending airline confirmation.

On 15th of March got in contact with them and been told Ryanair will have it confirmed by weekend or latest Monday.

Called them on Monday 25th and “no update from airline” but it’s on their list and told me to wait 7 days till Wednesday.
Ryanair flight was completely sold out at this point as I checked on their website and at the point I booked on the 12th there was plenty of seats available.

Wednesday comes 20th I call them again as they promised they will call me and never did, they’re saying they don’t know why it’s taking so long. Different agents kept saying different things and constantly lying saying will have it soon , saying it’s 100% booked and will go ahead, one of them even said if I don’t get my flight reference still go to the airport!! But they kept reassuring they paid the airline so my seats already guaranteed.

I contacted Ryanair via their live chat twice and they told me they couldn’t find any booking in my email which OTB used for the booking.
I told this to OTB and they kept saying don’t worry it’s 100% booked just waiting for Ryanair flight ref.

So TODAY 21st, I called them and they said by 5pm 100% I will have my flight reference from Ryanair.

Just got a call now for them to say Ryanair flight is completely sold out ???? and if you want you can go with Easy Jet instead same dates and just pay extra £1,600. Shocking.

And we are due to fly Saturday. The stress this has caused..

Do not book a last minute holiday with OTB with Ryanair flights as it’s a mess.
Non of them know what’s going on yet with this new deal they have, they’re making things up and just try to get rid of you of the phone as fast as they can.

Was this review helpful? 1 0