Shocked how poor the service is

On The Beach Holidays - www.onthebeach.co.uk
★★☆☆☆
2.1
30.0% of users recommend this

Nancy70173's review of On The Beach Holidays - www.onthebeach.co.uk

“Shocked how poor the service is ”

★★☆☆☆

written by Nancy70173 on 15/03/2024

From the week after I booked and now 3 months later while at the airport while waiting for a changed flight ( by 11 hours) I have had really shockingly poor service!
Numerous live chats and hours waiting to talk to a real person on the phone and after several promises of calls back with no resolution to changing our flight meaning I could not add luggage or book seats with the airline due to it being booked by an agent!
Finally after many calls to the airline I managed ( jumping though hoops) to get our flight sorted.

I checked several times with On the beach how long our flight was only to find out that the given details were totally untrue and complete nonsense!

Even having it in writing both on my booking details and in live chat on the beach are now saying it’s nothing to do with them!
I will never book with on the beach again.
I just hope the hotel, taxi and return flight are ok as I have lost any faith on this company

DO NOT BOOK WITH THIS COMPANY

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