Markhor Travel Ltd www.markhortravel.co.uk

Markhor Travel Ltd www.markhortravel.co.uk
★★★★☆
3.9
75.0% of users recommend this

Summary

Note from Review Centre: Markhor Travel has ceased trading and has dissolved.
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Latest Reviews

“Do not buy tickets from them. They will take your...”

★☆☆☆☆

written by Zaria241 on 11/09/2017

Do not buy tickets from them. They will take your money and do not provide the tickets. Stay away....

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“Markhor flights STAY AWAY FROM THEM”

★☆☆☆☆

written by ishfaqawaisali on 18/01/2017

basically bought two adult tickets from heathrow to islamabad, booked and paid for in November 2016 to fly out January 4 2017, so went to the airport check in , pia replied no tickets ever issued, however we had email confirmation from markhor with all travel details and tickets confirmed. holidays booked from work, this was crazy first time this has ever happened, anyway i telephoned markhor who just did not want to help and said we should have confirmed tickets 24hrs before crazy!, then he said pay for new tickets and apply for refund , long story short i visited the listed addresses hounslow ,harrow no one there, then i got home and checked online reviews i could not believe , but the penny dropped. I telephoned them again they said they have stopped trading and are only issuing refunds so i said ok go ahead give me refund , they said takes around 5-7days i called 8 working days later and guess what then telephone number is dead ,and no refund, iam just another victim if them luckily is what only two tickets 1 return and 1 single so approx £800. I will now try to get the money back from the bank and report to action fraud , hopefully they will not trade ever again

Farhathussain's Response to ishfaqawaisali's Review

Written on: 16/02/2017

I lost my £2700 dude and still waiting for atol case

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Farhathussain's Response to ishfaqawaisali's Review

Written on: 16/02/2017

I lost my £2700 dude and still waiting for atol case

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“I am astounded that such a crime can be allowed to...”

★☆☆☆☆

written by dbByrne239 on 07/12/2016

I am astounded that such a crime can be allowed to operate in UK. I am so positive that all the five star comments are written by these people, themselves. This is judging by the way they talk. Booked my fare three months ago, been calling them continuously to issue tickets. Everyday is a new story but finally - two days before I fly - surprise surprise, they advise there is no ticket. Because it is such a crime, once you've paid - they don't care how they speak to you. I for one, will ensure that I get to the bottom of this - whichever means possible. DO NOT do business with them.

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“Took our money and failed to issue tickets.....I cant...”

★☆☆☆☆

written by Fordej119 on 28/11/2016

Took our money and failed to issue tickets.....I cant believe they can still trade ...do not give them a penny of your money

Johannapalmares's Comment

Written on: 30/11/2016

Call your bank and file a dispute claim.
Report your case on:
Action Fraud Police
Citizens Advice Bureau / Trading Standards:
ATOL
Their ATOL 10909 licence expired last September 2016 and by law they should not have sold any tickets. Type Markhor Traders Ltd ATOL 10909 on Google and see. My bank rewarded me my money back after a month of hell. Best of luck.

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Chrissie2603's Comment

Written on: 12/12/2016

Worst company ever, so many companies linked together, no sympathy or empathy, ready to take customers money and not deliver goods. Slow to do things, avoid calls, tell lies. Why are they still trading to rip people off? My flights is this Friday 16th Dec, no ticket still waiting for my money back. By far the most worst experience for any travel agent. Travel with Smile, flight mart, Markhor flights and many more same company because money is paid into Markhor flights bank. Do not book with them, do your research first. Even their websites look dodgy

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Nadiashakeel's Comment

Written on: 02/02/2017

What bank were you with? Did you have Atol certificate? Were your tickets issued?

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Farhathussain's Comment

Written on: 17/02/2017

I tried everything but no gain did provide all proofs of payments ,emails between me and them and call recordings but still waiting for atol response.its been 6 months now.bank said that they can't take money back from fraudant people coz there's nothing in their account and if we pay with a credit card den insurance company cover our rights

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“They took our money issued tickets lets then cancelled...”

★☆☆☆☆

written by marlenelee on 18/11/2016

They took our money issued tickets lets then cancelled the tickets. Want us to say we cancelled to get refund reluctantly agreed to try and get some of our £6000+ back but still no luck. It's been almost a year now.

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“Please don't buy tickets from them Be careful...”

★☆☆☆☆

written by Robertsoncw424 on 05/11/2016

Please don't buy tickets from them Be careful otherwise you lose your money.they did this to me but thank God through Atol I get my money back.

Sam7419's Comment

Written on: 18/11/2016

Hi could you please tell me what they done to you I bought ticket from them last week last week I am fighting with them as well they telling me today and tomorrow now they promise me they going to confirm my ticket on Monday which I don't believe it going to happened I already reported fraud to the police hope fully I will stop them doing with other people's

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“ATROCIOUS COMPANY FROM STAFF TO MANAGEMENT”

★☆☆☆☆

written by Samina34 on 31/10/2016

Bought tickets, paid amount in full in July 2016 to fly out on 27 October. Received email ticket confirmation when I paid for the ticket. On the day I was suppose to fly out the airport told me he markhor had booked the seat but then moments later cancelled the ticket (obviously after printing my confirmation). I have been arguing with them to return my money but the are refusing to. I have contacted consumer services, trading standards, ATOL, and spoke to the police. I will also be contacting action fraud. If you have been a victim do not let them get away with it.

Sam7419's Response to Samina34's Review

Written on: 18/11/2016

Could you please contact with me they done to me as well I bought ticket last week they telling me today and tomorrow now they promise me they going to confirm my ticket on Monday which I don't believe it's going to happened I already contact with action fraud and police who ever is victim please report to action fraud if they anyone want to contact with me please don't be hesitate we have to stop this scam so they don't do with other people I ask everyone please come forward.

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Samina34's reply to Sam7419's Comment

Written on: 21/11/2016

Ouch. That means you have no confirmation. Did they send you an email confirmation at least . If they did I would contact the atol . I have received my refund but I had to go through ATOL to get this. Send an email to them to explain exactly what has happened. I had an atol certificate so was lucky. Also contact consumer services and trading standards

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Baig112's reply to Sam7419's Comment

Written on: 21/01/2018

Hi
The same happened to me as well , bought tickets worth £3500 went through atol they replied can’t help don’t know what to do as I’m really stressed out .

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“atrocious customer service.”

★☆☆☆☆

written by Rees406 on 25/10/2016

made travel arrangements to go to Jmaica a week later stillawaiting confirmation on my flight plus they had taken out the ticket cost twice to the detrement and inconvenience to myselfmaking my bank balance overdrawn, the agent was uncooperative and illusive and i felt their lack of professionalism downright disgusting.

Zak321's Comment

Written on: 29/10/2016

It's been 2 months they are not giving me Refund, is there anything I can do?

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Sam7419's Comment

Written on: 18/11/2016

Yes complain to fraud action and police please.we have to stop them to doing with other people

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“DO NOT BOOK”

★☆☆☆☆

written by Zak321 on 21/10/2016

I was fooled into transferring money across, NO TICKET HAS BEEN ISSUED AND STILL WAITING FOR REFUND, BEEN 2 MONTHS. Please DO NOT GET FOOLED YOU WILL LOSE ALL YOUR MONEY.

Marlenelee's Response to Zak321's Review

Written on: 13/02/2017

I also transferred money across but did not receive tickets. it's been over a year now.

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“Do not book with this company, you will never receive...”

★☆☆☆☆

written by amTodd378 on 12/10/2016

Do not book with this company, you will never receive a ticket nor will they refund your money, I'm still awaiting my refund after almost a year. They cancelled my flight and wanted me to sign today that I cancelled.

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“ BE VERY AWARE”

★☆☆☆☆

written by AidanFallon on 24/12/2015

They took full payment from me 3months before my date of travel. They said they would usue my ticket within three working days, 2 months on they still did not issue my ticket... After which they then admitted that they could not issue my ticket. They asked me to change my dates or pay more money. Which i declined and asked for my refund. They agreed to refund me the money in 5 weeks in which i was not acceptable for i was due to travel in less than 4 weeks. They then said if i want the money urgently i would need to pay 200 pounds cancelling fees which by the way i was not cancelling my journey but they had failed to issue the ticket. I was so desprate i enened up agrreing to the charges. And they were to refund the money in 7 working days. That was in november and now its end of december i still have not got my money. When i call they put me on hold for over 30mis at a time, pass me around, promissing me that they will refund it the next day. And i keep calling they then tell me they have put the money in my bank and i shoud check after 5 working days its been more than 31 working days they is still no money.. As i write this review in still waiting for the money.

Jobopeake's Comment

Written on: 01/02/2016

hi
just wondering if you ever got your money from this company as we are going through same thing now

regards

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Johannapalmares's Comment

Written on: 29/11/2016

Contact ATOL, Citizens Advice / Trading Standards, Action Fraud Police

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Sam7419's Comment

Written on: 18/11/2016

Call the fraud action to stop this.

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Komi1225's Comment

Written on: 23/10/2016

You should contact to ATOL who issued licence to them.they will sort it out or will cancel their registration.im facing the same problem now and going to approach atol

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Zak321's Comment

Written on: 29/10/2016

I am also in the same problem no ticket and no refund, atol only get involved if the company closes

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“A great service”

★★★★★

written by bcc2013 on 15/10/2013

Thank you very much Markhor travel, the service we received from you was excellent from start to finish the staffs were patient, helpful and courteous. We would most definitely use your service again and recommend to friends and family, customer service at it's best, kept us informed every step of the way. A job very well done! keep up the good work.

Sam7419's Response to bcc2013's Review

Written on: 18/11/2016

This is fake review

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Marlenelee's Response to bcc2013's Review

Written on: 13/02/2017

Load of rubbish

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Johannapalmares's Response to bcc2013's Review

Written on: 29/11/2016

The authorities are mapping you out. Worst day of your life when you are cornered.

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“Great service by Markhor travel”

★★★★★

written by Missyumna on 10/10/2013

My demands were to go to islamabad on a specific date which had to changed a few times due to circumstances, the agent was really patient with me and dealt with my quiry promptly. He helped me chose a date were it was suitable for me and the price range i was looking for. Online deals at the time were looking upto 600 and 700 pounds and the agent provided me a ticket much lower than the prices online with an excellent airline (emirates) i was so pleased an satisfied with his service and much appreciated !!

Marlenelee's Response to Missyumna's Review

Written on: 13/02/2017

Don't believe a word of the above.

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“Remarkabe Support in Mess”

★★★★☆

written by on 03/10/2013

Through Internet I had a chance to surf for an economical TKT to Pakistan in approaching peak time. The staff with art of marketing made a sale of ticket to me. Ticket pricing is close to normal but after a bargain. Staff is polite mannered service is prompt I would suggest the following for better future of Business: 1. Quote best possible price and stick to it. It enhances the credibility of word of mouth. Any change after a quote puts both client & staff in a fix 2. Give Client options for travel with different airlines 3 Reduce the time between payment and issue of E- Ticket. 4.Have Logo and address on Top of E-Tkt merge Tkt /Itinerary in such a way that when client prints the columns do not move away . The document looks presentable. Overall experience has been good wish all success A Wamiq

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“hi this is imran and i have just spoke with mr anees...”

★★★★★

written by imi34333 on 30/09/2013

hi this is imran and i have just spoke with mr anees he is very nice man he provides me outstanding service and rates too ....

Bolisega's Response to imi34333's Review

Written on: 30/09/2013

Mr Anees help me a lot, he is very nice person,

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“Good Price ”

★★★★☆

written by on 27/09/2013

I have spoke to Mr Anees and he was nice and give me good price too.. Thank you

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“DO NOT USE”

★☆☆☆☆

written by on 06/09/2013

Do not use this company. I spoke to a member of staff who claimed he would get me ticket for £650 and having agreed to, I transferred the money only to be told the following day that the ticket is not available. I was quick to request a refund on 27/7/13 and was told i would be charged £50 for the cancellation although there was no ticket to refund! I still went ahead with the refund and it is 6/9/13 and there has been no refund as of yet. Everytime I call, the accounts department give me false excuses about their 'executive' not being around to authorise the refund. I am still awaiting my refund 6 weeks later and the staff and company show no concern or care. I can only assume all the reviews left on here are fake and made up. I found this company via a search engine search. If I were you, I would pay the extra £50 and go somewhere that when cheat you out of your money. For those of you in the same boat, leave your contact details as I am gathering as many people who have been cheated to take them down via various avenues so no one else has to go through this. Last note: DO NOT USE!!!!! BEWARE

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“Alonestranger from Imran khan”

★★★★★

written by Commonscience on 05/09/2013

I'm thankful for markhor and specialy mr anees because he give me a really good deal and helpe me too much mr anees is really doing good customer sevice . Mr Anees you are the best and the best person in your company representative I will recommended to all of my friends in uk to contact you and I will contact you again n again thank you for the helpe

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“SuperDuper Servix”

★★★★★

written by Alirazakiani on 04/09/2013

Im thankful to Markhor travel&specially Mr Adnan cause he gave me a really good deal from manchester to pak & pak to dubai with stay one week than dubai to manchester as well as accommodate me about ticket details.As a student im thankful to you Mr adnan cause you are the best & best fare provider you are a good representative of your company. i'll recommend to my family and friends to contact with yourx..............

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“excellent”

★★★★★

written by on 04/09/2013

we are very happy and satisfied with your service.the price is very good,and your staff is very friendly.i will dafinitely recomend my family.because your staff is very helpfull and cooperative.

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