Fishing exercise, bait with low prices, sell at higher!!

qwertytravel.com - Qwerty Travel Holiday Packages
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63McLeod's review of qwertytravel.com - Qwerty Travel Holiday Packages

“Fishing exercise, bait with low prices, sell at higher!!”

★★☆☆☆

written by 63McLeod on 16/09/2014

Originally offered a price on their website, which when phoning to enquire, was not actually available. However, I was offered another, higher price. (This must be the minions of the group manning the phones all day and night, punting for commission) 5 days later phoned to book and that price was no longer available. okay I accept that the flights may have gone up. Although they were still offering very low price (still not available though) on their website. Phoned back 15 minutes later and spoke to different member of staff (another minion) who offered a better package at £7 cheaper so I booked it. Less than 12 hours later another member of staff phoned back, they were unable to honour the price due to computer error and required an additional £100 pounds to confirm the booking. (I assume this would be the closer of the scheme)

I'm convinced that this is how these internet companies achieve the majority of their bookings, offer 1 price, get people committed and then change it to a higher price, before actually booking with the airlines or hotel. Doesn't cost them any money until they have booked with the airlines or hotels.

Strange how their computer errors always end up costing the customer more money, never less!!

Qwertytravel's Comment

Written on: 22/09/2014

Thank you for your review, which I was extremely disappointed to read. Please accept our sincere apologies for the difficulties you experienced while making your booking, and the annoyance and frustration this caused. The vast majority of our customers are extremely happy with the service we provide, but on this occasion, we have failed completely. I share your irritation on every level, but can assure you we are not in the practice of deliberately misleading potential customers. I very much hope that, despite the difficulties you experienced while making your booking, you will have a fantastic trip.

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