3.9 / 5
79% of users recommend this

AAD33's review of TravelUp www.travelup.co.uk



Written on: 13/08/2013 by AAD33 (1 review written)

DO NOT TOUCH THIS COMPANY WITH A BARGE POLL. I booked a flight with Travel Up which includes a connection. Several months later the airline moved the connection flight 30 minutes forward – this meant that I was no longer within the legal connection time (i.e. not enough time to make my connecting flight). When I spoke to the airline they told me that I need to liaise with my agents, Travel Up. Despite several phone calls, Travel Up would say that a manager will contact me later, but this never ever happened. Eventually they began to pretend to transfer me to a manager but would actually turn off the phone. Also, I sent several emails but Travel Up never responded to a single one. I have never seen such disgusting behaviour from any company in my life time. I am now filing an official complaint to ABTA.

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Replytravelup's Response to AAD33's Review

Written on: 09/10/2013

We are sorry to hear that you have not received an answer to your emails or contact from a manager. We would appreciate it if you could forward your email to us again with the subject ReviewCentre 2189306 so we can respond accordingly. Our service standard is to reply to 97% of all correspondence within 48 hours of receipt.

We look forward to hear from you.
Travel Up Customer Service Department

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