Appalling customer service

4.4 / 5
94% of users recommend this

Sunshine100's review of Travel Republic -


“Appalling customer service”

Written on: 28/09/2013 by Sunshine100 (1 review written)

I called in July to get a quote for a room in October, the price was £500 more expensive than Thomas Cook, they agreed to price match so I booked with them, the invoice came through and they didn't take the price match difference off, apologised and re sent it back with only £85 price arch significant difference to what they agreed, I luckily had a screen shot from the Thomas Cook website so thought it wouldn't be a problem sorting it out, well it has been and it's still going on, I keep phoning emailing and get spoken too like a child, it's not with ABTA but I had to wait 28 days to escalate, I travel next week and it's still unresolved but they have said they will cancel my booking but take me to court to claim the full amount, most stressful time ever, I've used them for years but normally book pay travel, I've not had a problem, clearly the minute they make an error they will not assist you in rectifying it, Thomas Cook is still considerably cheaper and I get valued, the customer care team have been absolutely appalling

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