Taken money but no tickets.... still waiting for refund!!!!!

Travel Center UK - www.travelcenteruk.co.uk
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geMills134's review of Travel Center UK - www.travelcenteruk.co.uk

“Taken money but no tickets.... still waiting for...”

★☆☆☆☆

written by geMills134 on 09/08/2017

This has got to be the worse experience I have ever had with a company. I have travelled extensively and booked a lot of flights, this was not what I expected. After booking 4 flights I received a confirmation email and the money was taken from my account, but then we received a phone call asking for more money for my 12 yr old as they classed him as an adult. I queried that the airline (Qatar) actually states he's a teenager and prices between a child and adult, so they said they would speak to the airline and come back..... but they didn't. I emailed and called relentless but no one would help, it was always someone else who had to deal with the 'special' case? Eventually after a week, I was told all the ticket prices had increased and I was expected to pay another £200 per person!! How come? My tickets were surely booked already?? I asked for a refund after loosing all patience and confidence in them, to then be told it would take 6 weeks!! I'm now waiting and without my flights, so unhappy and have a very disappointed family.

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