Treasures of Europe - Worst 9 days

4.3 / 5
89% of users recommend this

Madden1967's review of Star Tours UK


“Treasures of Europe - Worst 9 days”

Written on: 26/08/2014 by Madden1967 (1 review written)

I was expecting star tours to be an amazing trio based on popularity and advertisements however this was not the case! The tour manager was the most arrogant and rude person ever with no consideration for who he's speaking to (children and elderly) He treated everyone who spoke to him like a piece of trash!! He was the most unapproachable person and when asking him for something, he would just sit on his phone texting instead of paying attention to anyone!! The food was not the best, most being too salty, the restraint service was nice however the food was not as promised because all we ate was oily curry and badly cooked chapatis.
Lastly the tour itself was badly rushed, it wasn't something you enjoy but more like just get a glance of, we get 15 minutes to see certain things and they park the coach so far away that it takes 15 minutes just to get there!! Overall the awful tour manager ruined the entire experience with his arrogance and lack of respect towards the passengers whp paid a lot of money for this (money that allows him to have a job)!! I honestly do not recommend it, save your money and find a different coach service, you deserve to have a holiday that isn't ruined by disresoectful managers, and 15 minutes to see what you've paid a lot of money for!!

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Anilbhange's Response to Madden1967's Review

Written on: 28/08/2014

Who was the Tour Manager... what is the name ???

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Star Tours's Response to Madden1967's Review

Written on: 01/09/2014

Thank you for taking the time to leave a review regarding your tour with Star Tours.

We at Star Tours are naturally concerned when any of our clients have cause for complaint.

Could you kindly drop us an email to enable us to investigate the matters you have raised.

Kind regards,
Manjit Suri
Sales Manager
Star Tours UK Ltd

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