forcing prices up

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simon2106's review of Pitchup.com - www.pitchup.com

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“forcing prices up”

Written on: 12/09/2017 by simon2106 (1 review written)

Pitchup now claim 15% commission on bookings that are not even made through their website. If you google a campsite that advertises through Pitchup (rather than booking through the Pitchup website) they force you to go via them and then the chosen campsite has to pay 15% of the booking to Pitchup. Fair enough if you chose to book via Pitchup but when they have infiltrated each campsites google page this is basically dishonest and will have the end result of forcing up campsite prices to you the customer. To keeop prices down do not book through google or Pitchup just go direct to the campsites own web page and contact them direct. In the long run this will reduce prices by 15% to you the camper

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Pitchupcom's Response to simon2106's Review

Written on: 24/10/2017

Hi, thank you for your second review on this issue, however this is incorrect. All bookings via Pitchup are made through out website. Customers see a Pitchup confirmation page and receive a confirmation email and, optionally, text message from Pitchup.

The ad placement you refer to is a Google service called Hotel Ads used by many accommodation providers and online travel agents. These ads are a small contributor to overall bookings and are one of numerous channels we use to promote campsites, including your business Champ de la Chapelle, in many languages: bookings on our site came from 99 countries in the last year.

We can see from our records that we have previously discussed this with you but please email us if you would to like to be contacted again in connection with this.

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