booking failure

LateRooms.com www.laterooms.com
★★★★☆
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Bowers440's review of LateRooms.com www.laterooms.com

“booking failure”

★☆☆☆☆

written by Bowers440 on 31/10/2017

I booked a hotel room through late room, when I arrived on the day of the booking, there was no reservation. My friend and I got stranded in London on a Saturday night with no hotel room. There was no possibility to talk face to face with anyone the manager of the hotel that I could only contact by phone as there was no hotel reception wouldn’t accept any arguments, he was rude and unreasonable. I figured that what happened is that they had overbooked their rooms and were trying to find a way out giving the excuse that the payment did not go through whereas my bank stated me twice that they had authorized the payment and were waiting for the company to retrieve the money. Terrible experience overall, I do not recommend late room to anyone.

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