So out of date

4.4 / 5
93% of users recommend this

Guest's review of


“So out of date”

Written on: 27/08/2013

Not impressed at all, the hotel was very dated. The lift was very scary and slow, we waited more than 5 mins at one time to get to our room. The stairwell had no railings and I found it hard to climb up and down to get to our room, which we needed to go down stairs to get to it once we got out of lift.

In the restaurant we ordered a roast dinner, again not impressed, everything seemed frozen, it certainly was not fresh food.
The sky box kept shutting down in the middle of a program.

In fact I booked two nights, looking forward to our stay, but only stayed one as we could not stay another night, as we were leaving that morning the 26th August 2013 instead of 27th a bug was leaping around the bed, I could not believe it, that was the last straw.

I must say in all the hotels I spent in over the years, this definitely was the worse, I have never left a hotel early, I don't like to waste money, all in all my daughter and I did not have a good experience

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Written on: 28/08/2013

Hi, really sorry to read about your disappointment. So we can investigate this further could you let us know the booking reference number? Then we can see what we can do for you. Otherwise thanks a lot for your feedback and for taking time to leave a review (James)

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Hannah66's Comment

Written on: 28/08/2013

Thank you replying, my booking reference number is: 23510951R.


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Written on: 29/08/2013

Hi, thanks for getting back to us with your booking details. Leave this with me and I will take it up directly with the hotel. I will get back to you soon. (Ian)

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Written on: 29/08/2013

Hi, Thanks for getting back to us with your booking details. Let me take this up with the hotel directly, and I will get back to you shortly. (Ian)

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Written on: 30/08/2013

I have sent you an email to the email address on the booking, and will update you as soon as we hear back from the hotel. Should you need us in the meantime, please quote the incident reference found in the email. (Ian)

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