Overbooked into Bath hotel

4.4 / 5
93% of users recommend this

DerrenWalker's review of LateRooms.com www.laterooms.com


“Overbooked into Bath hotel”

Written on: 22/08/2013 by DerrenWalker (1 review written)

I booked a two-night stay in Bath via Laterooms at relatively short notice. The owner of the Guest House I was booked-into called me yesterday evening (21-Aug) to say that there had been six bookings for the final room available, and that unfortunately I had not secured the room. I am so grateful that she called me, as I've managed to guarantee another stay via a seperate web-site.

I can't recommend Laterooms for short-notice visits in hotels where rooms are almost all full. You may need a Plan B with via another web-site to guarantee your trip.

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Laterooms.com's Response to DerrenWalker's Review

Written on: 23/08/2013

Hi, thanks so much for getting in touch and for bringing this to our attention. So sorry for the negative experience you've had. So we can investigate this further could you let us know the booking reference number? Then we can see what we can do. Otherwise thanks a lot for your feedback and for taking time to leave a review (James)

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