OK for accomodation, BAD for flights

Click here if this is your business
★★☆☆☆
1.6 / 5
20% of users recommend this
Click here if this is your business

gustavoang's review of Lastminute www.lastminute.com

★★★☆☆

“OK for accomodation, BAD for flights”

Written on: 01/10/2013 by gustavoang (2 reviews written)

I have used lastminute.com many times over the past 4 four years for accommodation, and everything worked OK, never had any issues.

However, I booked return flights from London to Italy via BA with 6 months' notice, and I regretted it a thousand times:

A month after the booking they emailed me to tell me that the flights changed and I'd be departing later from a different airport! I called them and asked them to revert that, to no avail. At least I managed to get them to find me an earlier flight, but still from a different airport.

Two months before the trip, I got another automated email to tell me that the flights changed again, to a different time and airport. Called them and they reverted this.

Three weeks before the trip, I got one of those emails again! I called them and they sorted it out.

I saved around £20 initially by booking the flights via LastMinute.com compared to doing it directly via BA, but had I known what was going to happen and how much money and time I'd spend calling them, I'd have happily paid the extra £20.

Get Great Holidays Deals From Expedia
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
Great Deals on Expedia