written by JanineSmith on 27/08/2014
Imagine Africa spoke to us like human beings and arranged our safari & beach holiday specifically around what we asked for. You did not feel for one moment that we were just another random customer being dealt with by a busy call centre.
They were very understanding gave us alternative packages, changed hotels an even internal flights in order to allow us to spend time with friends in Dar es Salaam. The accommodation was first class quality without any flashiness. They even suggested we might be able to arrange cheaper international flights ourselves (which we did and saved several hundred pounds)
It was our first time visiting Africa and their efficient attention to detail with itemised itineraries really put us at ease. Everything looked like clockwork, every flight was met by a representative and a taxi plus we had numerous emergency numbers provided if ever anything went wrong (which it didn't).
Imagine Africa were our comfort blanket on a fantastic eye opening trip.
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