would not recommend

2.0 / 5
27% of users recommend this

uiPurcell10's review of Global Hoppers - www.globalhoppers.co.uk


“would not recommend”

Written on: 17/07/2014 by uiPurcell10 (1 review written)

Booked a holiday with global shoppers from discount holiday website. Before I booked I called to find out the full price of holiday, luggage and transfers per person, we were happy with the price so went ahead and booked for three adults. Had problems with payments going through even though bank had said it had bern paid but they were trying to take out again but bank declined. They insisted I pay again so got bank to recall payment and had to pay again. They were not helpful and I found them rude and most of the time not able to understand me or what I was explaining. When I got paperwork through it said I had asked for one luggage between three adults? I called to explain I requested one luggage per person and we believe we had paid for luggage and transfers in price I was given before booking as I asked for a break down in price so we knew what we were paying for. After phone calls and having to keep explaining myself to different people and a superviser who was. Suppose to be sorting it out insisted we did not pay for luggage and the price had changed and was more expensive because I asked for direct flights which was not even mentioned on any calls I made. In the end we paid extra for two more luggage as was getting no where and just going round in circles. When I said I wanted to puut in a complaint was told to send a email to there office as it was the only office in the uk and if I did complain there bosses would believe them before they believed me. So much for customer service

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