Misleading website,rude agent!

4.1 / 5
84% of users recommend this

New2this's review of Fly Cheapest - www.flycheapest.co.uk


“Misleading website,rude agent!”

Written on: 16/07/2014 by New2this (1 review written)

I was very excited when I saw the web prices and thought they were too good to be true! I decided to call the number on top of the screen to reserve but the first thing the agent said was "ignore the website" and that's when alarm bells went off for me.
He went on to quote me a fare that's nearly £300 more than advertised on the website saying I shouldn't expect to pay that price at this time of year. Fair enough,but neither should they advertise those prices! I tried explaining this point to him but he was very short and cut me off and ended the conversation. How rude! Do they get any customer service training?
I'm glad I didn't do more business with them,better off working with people who do as they say even if you pay extra. I'm going back to my travel agents,lesson learnt!

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Pinky57's Response to New2this's Review

Written on: 17/07/2014

What a surprise, I have had the same experience, bur unlike you I made a mistake of paying a deposit, and than no tickets turned up. I am still waiting for my refund three weeks later, countless e mails and phone calls, I have now reported to the local gazett and trading standards, next step is a small claims court.

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