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Asked by LoopyLou25 on 23rd April 2014 Report this content
Booked flight and hotel, but outbound flight was cancelled due to pilots strike. Organised own outbound flight at extra cost. Who do we claim our refund from Expedia or the Airline?

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Answers (2)
Report this content PJSHU Written on: 24/04/2014
Well, when I needed to leave the hotel in Jackson Hole, I first called Expedia and was told that I could check out early and get a refund as long as the hotel approved it also. So, we went to the reception desk and was told we could check out early & get a refund for the 3 days thay we weren't using. So we packed up & checked out and after the fact, was then told by the hotel & Expedia that we would NOT br crediyed for.the days not used. So now that we are out over $700, I'll NEVER use Expedia again. In answer to your question, I hope you have more success than I did as we were NEVER refunded & Expedia basically saidthat "you're just out the money". Nice way to do business right!
Report this content unhappychap Written on: 24/04/2014
I would chase the airline first know whether this was a union strike affecting many airlines or whether this was a strike within your chosen airline. The the latter is the case, then I would go after the airline first as this is a problem limited to them. If it was a union or national strike, then I would try you travel insurance if you have one. Some credit cards provide travel insurance if the ticket is bought using their credit card. Good luck.
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