Crystal representatives like Janet go above & beyond

4.3 / 5
89% of users recommend this

Guest's review of Crystal Travel -


“Crystal representatives like Janet go above and beyond”

Written on: 22/02/2014

I was half way through making a ticket puchase online via the Crystal website, but decided to give up as I then discovered that the ticket had an 18 hour stop in Madrid which had not been previously viewable on the website. I just went downstairs to make a cup of tea when I received a call from the advisor at Crystal, offering me a ticket at the same price but with only a 2 hour stop over at Madrid! Within 10 minutes I had the flight booked and secured, and she was so helpful. I was really impressed with how she had seen my situation and taken the initiative to offer me a better deal. Would definitely recommend Crystal as I have used them a few times now, even if the English isn't always that easy to understand from all the representatives...

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