Excellent Service

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Carlton Leisure www.carltonleisure.com
★★★★☆
3.7
70.0% of users recommend this

jstreak15's review of Carlton Leisure www.carltonleisure.com

“Excellent Service”

★★★★☆

written by jstreak15 on 20/05/2015

I had the pleasure of dealing with Carlton Leisure again, after having booked a flight ticket from the UK back to Malaysia a year ago.

On this occasion, planning and booking a flight went fairly smoothly, as the agent who was in charge of my booking was very experienced and able to accommodate my specific requests in terms of dates. Overall, it was a very pleasant experience.

Why I am giving Carlton Leisure only 4* on this occasion is due to a small hiccup right after I had made the online payment for my tickets. As a result of some sort of mix-up, an automatically generated email had been sent to me, requesting a scanned copy of my debit card (with security details blocked off), a copy of my passport and also a utility bill. It was claimed that Carlton were unable to verify that I was the true card holder of the debit card I used, and were unwilling to proceed with issuing my tickets unless I had supplied on of the documents.

Eventually, things were sorted out, many thanks to the agent I spoke to. If any of Carlton Leisure's managers are reading this review, do get in touch so I can provide the name of the agent whom I had the pleasure of dealing throughout the booking process.

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