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NYSTRGZR's review of



Written on: 11/10/2013 by NYSTRGZR (1 review written)

i cant say enough good things about book IT! during a recent trip to the dominican REPUBLIC, i had some problems with the resoprt that we BOOKED. i phone boot it right away and they were more then helpful in making our vacation experiance a wonderful ONE. we had booked secrest in punta CANA, however what was advertised on their web site was certenly not what we GOT. the staff at book it contacted the resort and they also go no where with secrets to honor what was ADVERTISED. so they offered to change our RESORTS. they resort option was sanctuary cap MCANA. all i can say is WOW! beautiful , stunning and very very CLASSY. the book it compoany went above and beyone to make our experiance WONDERFUL. thank you book IT. my only issue was i called them from my cell phone several TIMES. the international rate is $1.99 per MIN. i spent about 2 houes on the phone with them so i will be contacting book it for a refund of tha amount or a credit towards my next reservation with THEM. i will let you know how i make OUT. 

Get Great Holidays Deals From Expedia's Response to NYSTRGZR's Review

Written on: 14/10/2013


We are sad to hear that your hotel was not to your liking, yet we are glad we were able to make it right and make your trip wonderful. As for your concern about your phone call, please email your name and booking ID along with this review to We will look into what we can do for you. Thank you!

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