Good service, let down by communication

4.6 / 5
96% of users recommend this

Guest's review of Barrhead Travel -


“Good service, let down by communication”

Written on: 22/09/2013

Barrhead Travel couldn't have been more accommodating when researching our family holiday. We made a couple of amendments before actually booking and our consultant was happy to provide the additional information and make the changes.

As we were travelling with 2 young children, I had a number of additional queries closer to our departure date and it was at this time I felt the customer service was not what I expected. Several times I emailed and called, to be told my consultant was not available but would return my call, which never happened, resulting in me chasing up several times. This was disappointing so close to our departure and left me anxious about travelling, when I wanted to be organised for our two young children. Once I contacted my consultant and made by concerns with her known, she was quick to rectify these queries

I would definitely use Barrhead Travel to plan future family holidays and think the overall service I received was of a high standard. The flights, car hire and accommodation they booked on our behalf was fantastic and will be returning to this destination again.

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