Poor customer service, money grabbers.

1.9 / 5
24% of users recommend this

dan_is_vayne's review of BYOjet - www.byojet.com


“Poor customer service, money grabbers. ”

Written on: 22/01/2014 by dan_is_vayne (1 review written)

Everything was going fine until I discovered my girlfriend had spelt my middle names wrong. Upon trying to rectify this, we receive an email stating it will cost us $200 to change the name.
This we found ridiculous, so my girlfriend headed down to emirates to see if they could do anything about it.
Unfortunately they can not as we didn't go through them, but they only charge $60 to change a name.
So this time we phone them instead of an email conversation. Again they say they can't do anything, unless we pay the money. Apparently it'll take two hours to change three letters in my name, this also being the reason they can't do a discount. Other companies say they'll change upto 4 letters.
It makes you almost want to tell them stick their ticket.

I apologise for this disjointed account of what has happened but I'm still fuming and want everyone to know what they're getting themselves in for.


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