written by Sarahir314 on 23/03/2023
Got a train to Newcastle the other week and the tickets lady was an absolute pain, put the term jobsworth to shame honesty she was beyond that. I had just had my railcard expire and bought a new one in front of her, she said my ticket was invalid so i gave her my details, just been charged £119!!! Absolute joke and honestly they need to rethink who they hire as i was cooperative, friendly and she was just awkward for the sake of being awkward, terrible customer service.
Last had a tattoo on the back of her head no idea what her name was but hope she gets a grip
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