Absolutely Awful

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Northern Rail
★☆☆☆☆
1.4
From 124 reviews
9.0% of users recommend this

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Sarahir314's review of Northern Rail

“Absolutely Awful”

★☆☆☆☆

written by Sarahir314 on 23/03/2023

Got a train to Newcastle the other week and the tickets lady was an absolute pain, put the term jobsworth to shame honesty she was beyond that. I had just had my railcard expire and bought a new one in front of her, she said my ticket was invalid so i gave her my details, just been charged £119!!! Absolute joke and honestly they need to rethink who they hire as i was cooperative, friendly and she was just awkward for the sake of being awkward, terrible customer service.

Last had a tattoo on the back of her head no idea what her name was but hope she gets a grip

  • Train

    Bus / Train

  • Reliability

  • Cleanliness

  • Value For Money

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