A total disgrace who treat passengers with contempt

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Cross Country Trains
★☆☆☆☆
1.4
8.0% of users recommend this
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Rockguy's review of Cross Country Trains

“A total disgrace who treat passengers with contempt”

★☆☆☆☆

written by Rockguy on 04/11/2023

Cross Country trains had late delays from Coventry to Leamington spa at 4:26 for 3 consecutive days in a row on 1, 2 and 3 November and deliberately lied to the public. On 1 November, the excuse was Storm Cairan. The West Midlands was NOT affected by the storm as only the south coast was mostly affected. The excuse on Thursday was a disturbance on the train. I chatted to some passengers on the delayed train who had travelled for 2hrs or more and they confirmed that no such disturbance occurred. Friday's excuse was that there was a collision on the line. When I finally reached home, I spent some time researching accidents on that line and none were reported. On each announcement for those days, the excuses changed and were inconsistent, so Cross Country were obviously lying about the causes of the delays. In addition, passengers were forced into overcrowded unhygienic cramped conditions, reinforced by the atrocious design of Cross Country trains as opposed to normal trains, i.e. Avanti, Chilterns etc. On Cross Country trains, passengers are forced to stand on aisles and outside smelly toilets, constantly assaulted by automatic doors. It is obvious that these awful trains were designed to be uncomfortable. When I applied for a refund, Cross Country added insult to injury by offering only a fraction of the cost of my ticket in compensation.

I would strongly urge passengers to `always' claim compensation from Cross Country trains until they are finally sued or put out of business.

Cross Country trains are a total and utter disgrace and treat passengers with contempt.

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    Bus / Train

  • Reliability

  • Cleanliness

  • Value For Money

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