no more than expensive wet dough, with poor customer service

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Dominos Pizza
★★☆☆☆
2.2
30.0% of users recommend this
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funkyfleur's review of Dominos Pizza

“no more than expensive wet dough, with poor customer...”

★☆☆☆☆

written by funkyfleur on 30/12/2017

Not normally one to complain, we ordered £27 worth of pizza with the request of them going light on the sauce, something we always request, the girl was pleasant and read our order back to us. Pizza arrived, drowning in the stuff, we were not prepared to eat it so phoned up and said that we were not happy. The girl was again pleasant and remembered our order, she said they would recook another and send it out. Then we received a call back from her as her manager had obviously ranted at her that he made them perfectly and would not redo.
Manager came on the phone finally and said that we are wrong , the pizza were perfect as he had made them and anything else that they sent would arrive burnt. He was at least correct with this and a burnt replacement pizza was delivered ( albeit better than the doughy slop they first delivered) we gave his sloppy mess back to him, so in the end spent £27 on cookies which were the only edible part of this diabolical meal
The sheer front of the manager to say the customer is wrong and nothing will be done about it is shocking enough but to bully his staff into calling to do his dirty work is spineless to say the least, I would imagine this is a regular thing judging by other
reviews on here. We will certainly not be using Dominos in Faversham again and will advise all to go elsewhere. Try pizzaking or pizza hut

  • Other

    Food Type

  • £10-15

    Average cost per head

  • Once a month

    How often do you eat here?

  • Casual

    Atmosphere

  • Quality of service

  • Quality of food

  • Value For Money

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