Disgusted

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Guest's review of The Jewellery Channel

★☆☆☆☆

“Disgusted”

Written on: 02/08/2017

Bought several items from TJC before they started selling primarily cheaper items. The old saying 'what you get is what you pay for' is partially correct here. Their cheap range is garbage in my experience. Rings bend out of shape, stones fall out, plating comes off. Their Iliana range however is the crème de la crème right? Err no. We purchased an Iliana Tanzanite in 18ct white gold. After a few wears the stone came lose. We returned it. 8 weeks and many chases later it was returned. Same thing happened twice more. In the end we asked for a refund and were told we could have one. Returned ring again as requested. They sat on it for 6 weeks and sent it back to us saying they had not repaired it as requested by us! We returned it again for our refund. This went on for weeks and weeks. They then said the ring was damaged which it was not when it was sent (bar the loose stone) Eventually after many phone calls they refused our refund, denied we had ever been promised one (although they record all calls- of course they do- not true) and eventually returned the ring repaired for a fourth time. Moral of this story? The jewellery is junk. The service is worse. If you have endless time, money and patience then buy something from these jokers. You will regret it I am sure. Or you could do what we should have done. Gone to a reputable Jeweller, paid a bit more, but get some service and peace of mind. Remember the service is shocking, they WILL lie to you, they WILL not return calls. They are great at taking your money but nothing else. How they are still allowed to trade is beyond me. I would have given them no stars if it was possible.

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