Avoid this bank!

Terrible experience in dealing with HSBC. Customer contact centre was appalling and provided inaccurate and inconsistent advice. Told to visit branch to confirm identity only for branch staff to advise I was declined for student account, with no sensible or coherent reason given. As with many 18 year old's I do not have much of a credit history so to decline on this basis does not make sense. Never had any borrowing, overdraft or other debt or defaults. Complaint raised but not adequately dealt with. Avoid this account and provider