How have the mighty fallen

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★☆☆☆☆
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Dermot0's review of Saga Share Dealing

“How have the mighty fallen”

★☆☆☆☆

written by Dermot0 on 24/08/2015

I have had a share dealing account with saga for over 10 years and am also a shareholder in the company. I am therefore the type of customer whom Saga would value, I assume, and one for whom the service should be made convenient.
Since the changeover to Equiniti, the whole share trading experience has taken a downward slide. The new website is virtually impossible to navigate, the information available to us is scant compared to the 'old' system, and despite the fact that an account is linked to a personal bank account it is not possible to trade without funds being immediately available. Consequently, it is necessary to wait up to 3 days for a BACS transfer, by which time the trading opportunity has long since gone.
I am now seeking an alternative supplier who is more customer conscious !

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