I have white tiles and white grouting...I thought regular steaming will keep it clean. WRONG! This piece of junk doesn't do the job and now causes my circuit to trip. Back on the market for another product.

No cleaning ability what-so-ever. Avoid where possible. Utter junk. Bought one of these three months ago and used it to clean just the laminate floor once or twice. Wanted to deep clean the bathroom having last used the cleaner last month. It wouldn't steam and then when I refilled it, laid it flat it jetted hot steam from a blow whole before the nozzle almost scalding me.

used twice looks like boiler packed up, no place to get repaired best place for it is in the bin.

I have gad a h20x5 steam mop fir a year. Used weekly but over a short time hardly and steam being produced and touching floor directly after just steam g an area it felt like warm to the touch not hit as would be expected. This thing now trips the electrics.i opened it up and there was that inside and flu d water tank not sealed so.leaking water onto the internal electrics. This thing as i call.it as it's not and never has been fit for purpose. It can't be cleaned or fixed. It is defined for the to. Do not buy. But from a reputable brand.

This was sold to my 90 year old father over the phone. Took a year beforeI got around to try it out for him. It is a useless piece of inpractical garbage. Intermittant steam, just growling. I have used steam cleaners in my line of work as mechanic. Please do not insult our inteligence with this piece of garbage. And how dare you sell this item to a 90 year old gent who can hardly speak english. The TV Ads are misleading.

rubbishshitrubbishI would not buy another one of these piles of rubbish. My second one, as did the first one, leaked from the container tripping the lcd switch. Absolute rubbish.

Bought my 1st one about 18 months ago, very pleased with how it worked. After 6 months it blocked up wouldn't produce any steam (well maybe a quick puff every 30 secs or so. Took it back to Argos and they exchanged it for another (not a new one). Six months on and it has blocked again, in just the same, and tried several descalers with no joy. Perhaps it would of been better if I kept using it on a regular basis.

Bought for £99 and used about once a week. Stopped steaming and advised to run a vinegar solution which I did with little effect. Took it to a repair shop who said I needed a new pump. Have to order parts from Thane but will not bother and destined for the bin! Liked the idea but not worth the money, also not very stable on standing.

Handle broke off my X5 mop after minimal use.. Called customer service (even thought out of warranty) I spoke to a very helpful lady who spoke with her supervisor and arranged for a replacement handle,to be delivered free of charge. I would not buy thismitem again as reading the other re owes some people have also had the handle break and problems with the steam pipe (mine also).. Best Buy a steamer from recognised company...

X5 worked well at first, then intermittently, checked on-line and decided to have a look inside. Mine unlike the YouTube video model didn't have Spring clips securing the steam line internally. This results in the steam escaping internally directly onto the printed circuit board and it cutting out and damaging the board

Now this tie the second H2o x5 that I have had, the first I thought, just a electrical fault, so I took it back to Argos and they give me a new H2o... Continue to use it as the instructions stated..then out off the blue..all power go's..once again the same problem with H2, keeps tripping the fuse box. I don't know what the hell is going on with this steam cleaner, but there is a definite fault with this item and needs to be sorted ASAP.. Before someone gets hurt with one of these steams

This product looked amazing and yet it is so useless it angers me every time i see it still advertised on tv, it fails to clean even simple tasks a wet cloth will beat it hands down and to top it off it broke between 5 and 10 short uses, we have good water here, i followed instructions and what a waste of time and money

Very disappointed! Worked well on the first few occasions but has now stopped working. Cleaned as recommended but made no difference. I would not recommend buying this mop to a tone - don't waste your money.

Started squirting boiling water from connection points after a few uses. Asked to return and they arranged a courier to collect but could only give 9 to 5pm slot so had to book a days holiday. The courier didn't show up and when I called thane direct they tried to say the courier had tried but no one at home, which was not true. Also said they!d tried to call on my mobile but no missed calls. I now have to struggle to postoffice with the very heavy box and they will only reimburse £ 12 postage which won't cover the cost. Shocking customer service, avoid at all costs!

The pressure of the steam from this mop is pretty ineffective and after very little use the water started to drip from the connecting points reducing the pressure to 0. The idea is good but the quality is poor. The handle is very flimsy and the whole thing just feels cheap. Don't bother.

The H2o X5 mop are very poor value for the money paid to thane after very little use the steam system has packed up. When it was working it was not too bad but not a good purchase the Thane video said it was great but it was a waste of our money

My 18 month old H20 mop handle just sheared right off when I was cleaning my kitchen floor. Part of the handle was lodged in the lower part of the mop, it is still stuck there and is impossible to remove. Thane told me I could send it for repair at a cost of £35 plus £9.99 for a new handle. Cheaper to buy a new one for £49 at the local hardware store, I said there is an obvious design fault but they put the blame on me! I am disgusted at their lack of interest in this problem. Surely I am not the first person to have this happen to. I had already recommended this to 3 friends. I feel they should have offered to repair this for free as it is useless as a floor mop and I had bought if for full price plus lots of extras, a waste of money.

This is rubbish, I used the mop 5 times (perhaps that's why it's called the X5). The last time I used it it blew the electrics so I changed the fuse and still shorted out so I assumed the problem lay inside. Now I'm a curious person when it comes to taking things apart and curiosity got the best of me and within minutes I had located the source of the problem, one of the pipes that lead from the steam generator had split causing water vapour to cover the electrics in corrosion and dried up crystalline residue from Thanes recommend scent additive. I contacted Thane via email stating what I had discovered, they duly contacted me on my mobile but not to offer an explanation and a replacement but instead laid the blame squarely at my feet, yes I was wrong to take the damned thing apart (this voids the already out of date warranty that apparently ran out yesterday, how ironic and convenient), but to get blamed for scaling it up with hard water (I live in Devon with the softest water anywhere) and since when has limescale been soft? I had emailed pictures to Thane showing the powdery crystals and rusted electrical connections but they still blamed me. They didn't bat an eyelid when I told them I would contact the newspapers and consumer ombudsman, Thane are simply not bothered and are willing to take your money to pay for top notch advertising so that you buy their shoody and to a point dangerous appliances, I dread to think what could have happened if I had continued to use the mop. Save you money, go to a proper shop buy a hand operated mop, some scented chemicals, some scrubbing things and a tub of elbow grease and do it the old fashioned way, cheaper and safer and a whole lot less time consuming. Buyer beware.