Excellent customer service

Click here if this is your business
4.3 / 5
From 6 reviews
83% of users recommend this
Click here if this is your business
  • Quality of service

  • Layout of shop

  • Value For Money

timmytank's review of Lanson Running, Kingston


“Excellent customer service”

Written on: 30/11/2011 by timmytank (80 reviews written)

Looked this place up online when I was looking for a new pair of trainers. I decided that I wanted to go a speak to someone who actually knew what they were talking about rather than chose just on look in a JJB or other high street shop.
We went in latish on a Saturday and was welcomed by Matt who spoke to me for a while about the types of things I was going to be doing in my trainers, advised me about injuries I was carrying etc. He asked if I wanted to do an assessment which would be free if I bought some shoes, or £15 if I didn't.
We proceeded and he ran through a number of tests with me and asked loads more questions. He then got out a couple of pairs of shoes for me to try on. I was able to test these on a running machine and in total he probably spent about 45 mins with me making sure I was happy.
I found the pair that he had recommended were perfect for me so bought them there and then.
They were £90 which is the most expensive shoes I have ever bought, but I felt pretty reassured that I was doing the right thing as I had already tested them out a bit. I figured £90 for some great trainers that I had tried, and been advised well on was better value for money then paying £60 or £70 for a pair off the self that I knew nothing about.
Really happy with the service provided and would go back, but hopefully not for a few years!

  • Kingston

    Branch Visited

  • Running shoes

    Goods purchased & cost

  • Quality of service

  • Layout of shop

  • Value For Money

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0