Returned items

15.0% of users recommend this
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Koltonf114's review of Footasylum

“Returned items”


written by Koltonf114 on 03/01/2016

Nike trainers were ordered by my son and delivered a few days later , my son who is an avid fan of trainers was less than impressed , the trainers received were not consistant with a Nike quality product , they appeared to be a cheaply made immitation and were returned two days later following the returns instructions implicitly .
Fortunately I paid through PayPal as it is now almost 5 weeks since the item was returned despite calling Footasylum 12 times and e mailing through PayPal numerous times not once was the phone answered or e mail responded to.
I have now opened a case through PayPal and hey presto Footasylum contacts me for a refund , but only if I close the case ! But guess what they haven't contacted PayPal at all so I will not close it, as I consider that once I closed the case. Their customer services , which lets face it is about as contactable as the Holy Ghost will vanish again into the darkness of cyberspace ,
I will post more when and if their customer services department responds .

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