poor customer service!!

★★☆☆☆
1.6
15.0% of users recommend this
  • Quality of service

  • Layout of shop

  • Value For Money

1962Reynolds's review of Footasylum

“poor customer service!!”

★☆☆☆☆

written by 1962Reynolds on 31/12/2014

Do not buy from this shop!! On closer inspection when buying some vans were of poor quality on one foot. Went to exchange but second pair also of poor quality asked for a refund. Was told they couldn't do refunds only gift card or exchange. How ever if bought on line I would have got a refund as wouldn't have been my fault because I couldn't see what I was buying. My fault!! Them selling faulty shoes and I should have looked closer apparently. Have lost a valued customer who spent a lot of money on trainers. Very poor service !! 31/12/14

  • Kingston

    Branch Visited

  • £34.99

    Goods purchased & cost

  • Quality of service

  • Layout of shop

  • Value For Money

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