Worst site I have been to, dirty, badly run, poorly staffed.

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storyman60's review of Southerness, Southerness Holiday Village


“Worst site I have been to, dirty, badly run, poorly...”

Written on: 31/10/2011 by storyman60 (1 review written)

I bought a caravan at this park three years ago. while looking at vans and going through the buying process they could not have been more attentive or helpful but as soon as I had paid my money they ignored every contact I made, broke every promise they made, and treated us like pests. The salesman promised our van would be in place for the easter holiday week so we booked time off work and arrived and the van was not ready and they had no substitute van we could use. The salesman would not meet me and I was told he was not on site even though his car was there and I saw him in the bar. Four times I phoned and was told he would call me back and of course he didn't.Three weeks later our van was finally in place after I complained to the head office.We were also told that we would get a gas bottle with the van and we ended up having to buy one as the office said they didn't know anything about this. We finally sold the van recently and went through a very similar process. I was told the paper work would be sent to me, waited and waited but nothing. Phoned three times and three times was promised it was on the way but it never arrived. The buyer arranged to pick up the van and when he arrived it was still not ready. Site is staffed by teenagers who try hard but are not very good at it. There are huge queues at the bar and in the restaurant as it is often young staff working on their own. Toilets are filthy, floors covered in food scraps and outside bins are overflowing and litter left to blow around the site.

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