A dangerous unstable pram/ disgusting customer servive

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esther223's review of Stokke Xplory Pushchair

“A dangerous unstable pram/ disgusting customer servive”

Written on: 11/06/2014 by esther223 (1 review written)

I bought this pram as it was one of the most expensive models on the market and being so i thought that the quality of the pram and the fact that i had purchased it from mamas and papas would guaranty a safe, high quality purchase. I was wrong in both instances.

It is true that the Stokke Xplory pram is beautiful and if you purchase one you will most definitely receive many compliments. However this does not compensate for it's poor, dangerous design.

the pram is so light that on one occasion it was blown over by the wind, luckily not whilst my daughter was seated in it, I was willing to overlook this event as no harm was done to my daughter.
However the last incident resulted in having to take my daughter to the hospital. the seat, with my daughter still strapped init, came off of the frame while we were in the street. Resulting in my daughter hitting her head on the pavement from a big hight, an incident which could have potentially been fatal.
I make a conscious effort to check my pram every day and The seat was attached to the frame properly.

customer service from mamas and papas is disgraceful. It took me quite sometime to get in-touch with them. They were unwilling to change or refund me my money for the pram. They are adamant to send the pram back for testing and offered my a used, lone pram until the issue is resolved. After multiple conversations they finally agreed to lone me a new pram I have decided after such poor customer care and such a horrendous accident which could have cause my daughter her life I am considering suing through the small claims court.

I never intend to purchase anything ever again from mamas and papas and will be advising all my friend not to shop with them either. As they clearly see nothing wrong in supplying used items to customers, surely there are health and safety issues with lending out a pram which could have been used by multiple amount of people? and your purchases are not assured as when a fault does take place they refer you to the manufactures when it is in fact their responsibility to resolve the problem. PLEASE, PLEASE, PLEASE seriously reconsider purchasing this pram, I wish I had.

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