Extremely poor

Click here if this is your business
Convey Law - www.conveylaw.com
★★★★☆
4.1
81.0% of users recommend this

Vaughn254's review of Convey Law - www.conveylaw.com

“Extremely poor”

★☆☆☆☆

written by Vaughn254 on 05/03/2015

Looking back at old reviews it seems that this business may be a victim of its own success. They rarely answer the phone and they almost never answer emails. I suspect they just can't cope with the workload. Really there is no point in having a direct email address or telephone number for your assigned conveyancer.

When I obtained a quote it was difficult not to be drawn in by the headline price, which was very attractive. Potential other costs are mentioned from the outset, but I couldn't help but feel throughout the process that additional charges were raised wherever possible. For example, £20.00 plus VAT because they had to ask me for a utility bill - something I would say should be a normal part of the conveyancing process. I should point out that I was made aware of these costs in correspondence from Convey Law, but all the same they mounted up and, in my opinion, made the deal far less attractive. I suppose that if the level of service had been good I may not have minded so much, but unfortunately it added insult to injury.

I am left feeling disappointed in myself. I feel greedy for being drawn in by the headline price and not going with a local firm, which would have actually cost the same or potentially even a bit less, and no doubt the service would have been a whole lot better. You live and learn, and I won't make this mistake again.

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0