written by Vaughn254 on 05/03/2015
Looking back at old reviews it seems that this business may be a victim of its own success. They rarely answer the phone and they almost never answer emails. I suspect they just can't cope with the workload. Really there is no point in having a direct email address or telephone number for your assigned conveyancer.
When I obtained a quote it was difficult not to be drawn in by the headline price, which was very attractive. Potential other costs are mentioned from the outset, but I couldn't help but feel throughout the process that additional charges were raised wherever possible. For example, £20.00 plus VAT because they had to ask me for a utility bill - something I would say should be a normal part of the conveyancing process. I should point out that I was made aware of these costs in correspondence from Convey Law, but all the same they mounted up and, in my opinion, made the deal far less attractive. I suppose that if the level of service had been good I may not have minded so much, but unfortunately it added insult to injury.
I am left feeling disappointed in myself. I feel greedy for being drawn in by the headline price and not going with a local firm, which would have actually cost the same or potentially even a bit less, and no doubt the service would have been a whole lot better. You live and learn, and I won't make this mistake again.
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