The School Photography Company - www.schoolphotographs.co.uk

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The School Photography Company - www.schoolphotographs.co.uk
★★☆☆☆
1.5
11.0% of users recommend this
Click here if this is your business
  • Value For Money

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Latest Reviews

“Absolutely shocking”

★☆☆☆☆

written by Jonesy20 on 07/09/2023

Photos dont load and display an image icon Somewhat teasing the user - disgraceful.

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“Terrible!”

★☆☆☆☆

written by Coleman241 on 20/03/2023

The photos were stretched and terribly distorted causing people's face to just look wrong. And they made us feel uncomfortable and did not let us decide the group photos as we wanted to. They even cropped somebody's face in half!! Really bad Would put no stars if possible!!! This company should be disbanded as soon as possible So yeah, real real bad. 

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Was this review helpful? 0 2

“Unprofessional. Avoid!!!! ”

★☆☆☆☆

written by 252Fitzpatrick on 13/10/2022

A school photographer whom takes images of children and cuts the school emblem from the frame! Yearly school picture is a special memorabilia and there are two aspects to it, a smiling child and the school emblem. I've never seen images where about 2/3rd of the school emblem is cut from the picture! Their customer service had the audacity to tell me it may happen and that they passed the example of my image to their trainings team! Rude and disrespectful jibbrish!

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Was this review helpful? 2 0

“Horrible pictures for children ”

★☆☆☆☆

written by AdelineMunro1961 on 02/11/2021

The picture was of poor quality and the child wasn't prepared for the picture. It was like a snap picture and my child is 6 years old who will need direction to take a professional picture. We were supposed to get a few different pictures but they copied the same one twice. absolutely disappointment.

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Was this review helpful? 3 0

“Lousey photographer”

★☆☆☆☆

written by Dashawn174 on 03/07/2021

Waited 2 years school pictures after not being able to get any last year, anit looks like I'll have to wait another year, 2 photo's they sent me are terrible, my Granddaughter looks like she's been in off the playground shoved in front of the camera and shoved out again, her hair is a mess and she's not even smiling, in fact in one of them her eyes are nearly closed, to be honest I'm disgusted with the quality and even more disgusted that they expect over £10 for 1 picture, your getting sweet f.a. from me. One star because I have to.

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Garden-Gone-Wild's Comment

Written on: 07/04/2022

Seems like it's the school teachers aren't helping - photographers can't make sure the kids look neat and tidy. A lot of these school photo companies use bad equipment, harsh lighting systems, etc. Unfortunately it's hard to use independent good photographers because of data security, health and safety, etc. Also some companies pay the shool to use them - that's why the photo's are so expensive, because they sometimes get a cut. The photographers get paid very little for their efforts and sometimes even get abused by their managers.

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Was this review helpful? 3 1

“Rubbish quality photos and very rude staff”

★☆☆☆☆

written by saab123 on 21/06/2021

These have got to be the worst photography company I’ve ever come across, extremely rude and arrogant member of staff (I think the owner) is reflected in all of the other poor reviews

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Garden-Gone-Wild's Response to saab123's Review

Written on: 07/04/2022

Tempest photography and other photography companies are exactly the same! I witnessed bullying from a manager to a photographer at Tempest. Already gave them bad reviews.

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Was this review helpful? 1 0

“Terrible service every year ”

★☆☆☆☆

written by Isair177 on 24/11/2019

Terrible service every year and poor photos for the high cost. Wish my child school would use a different company !!!!

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Disappointedcustomer3's Comment

Written on: 16/09/2020

I completely agree! Sadly I have been able to buy any of my daughter's school photos yet.

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Was this review helpful? 1 0

“Awful photos”

★☆☆☆☆

written by Dwyer1991 on 16/10/2018

Received 6 proofs of my 2 children. There is only 1 semi decent one in them. The rest my children either look deranged or drunk! Think i’ll be saving my money this year! Thanks but no thanks school photograph company!

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Was this review helpful? 1 1

“Slow delivery and bad pictures ”

★☆☆☆☆

written by 55Sutton on 11/07/2016

Having used many different companies for school photographs, this is by far the worst. The group pictures had a very old fashioned backdrop which didn't even fit the group so you can see the hall curtains to the sides, very unprofessional. Ordered online as I usually do with all school photos, only to now be told it can be 28 days to dispatch, plus 7 days delivery time! Having now read these reviews I am hoping they will turn up at all.

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Tobymiars's Comment

Written on: 17/08/2016

How long did they take to turn up? I was also told up to 28 days but they arrived in 4 days.

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Lisashirman's Comment

Written on: 07/11/2019

I’ve had the same, told 27 days and would be dispatched last week still not dispatched and said they will see when they can get them out. The customer care is very blunt and not helpful clearly not bothered about fostering goodwill!

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Was this review helpful? 1 0

“Paid but not delivered.”

★☆☆☆☆

written by on 12/11/2015

Do not recommend. Paid for three sets of photos received one. week later received another, still waiting for third months later. Some children at school have not received any. Each parent has to chase them up, too many for school to sort out. No phone number, only email. Too far away to get too. Pay in advance but delivered whenever if ever!

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Was this review helpful? 0 0

“Dreadful Company!”

★☆☆☆☆

written by 280Healy on 11/11/2015

I had placed the order in the first week of October. It took them two weeks to get the names on the sample picture from the school. I then called to ask them when I should expect delivery they said mid November. I then called today I was now told the end of November I then asked for a refund and they then said that the order is being processed I then asked if so, when is the delivery they then said that they did not know.  Like other reviewers I have suffered the same appalling and disgusting customer service. They do not reply to my emails. Avoid! Avoid! Avoid! The worst company service I have ever experienced!

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Disappointedcustomer3's Comment

Written on: 16/09/2020

I completely agree! Disappointed to say the least that I haven't yet received one decent photo of my daughter. There are much better companies out there that want to create lovely keepsakes for families.

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Was this review helpful? 0 0

“A kind gesture ”

★★★★★

written by 110McCracken on 07/11/2015

I just wanted to say thank you to everyone at this company. My beautiful son passed away after a short illness last month. I wanted to get hold of copies of his last school picture which was the last really nice photo we had of james before he became unwell. I contacted The School Photography Company and they couldn't have been more helpful. They sent me the original digital file of his picture and a big framed one and lots of smaller ones. They wouldn't accept any payment from me and I had a lovely letter from one of their directors. I will always remember their kindness and generosity Thank you for you and God bless you

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Was this review helpful? 2 0

“Useless Company!!”

★☆☆☆☆

written by on 04/11/2015

I ordered a set of school photos from this company and cannot believe how bad they have turned out! Considering this is the first photo of my son in "big school" and that this company should know how to take a decent photo. I've heard all the excuses, they only have a little time for each pupil, the hall needs to be prepared for lunch etc etc, well they had a dedicated room and loads of time to do this and still it's a mess. Out of focus image and really bad prints. I honestly couldn't say a good works and have even wrote (along with a group of parents) to the headteacher to ask that he change companies before the next photo shoot. Avoid using them for anything. I think a photo booth in a supermarket will produce better results than these clowns!!

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Was this review helpful? 0 1

“Terrible service, will not use again”

★☆☆☆☆

written by Richardsonxz45 on 28/09/2015

Used the form they sent to order photos. They were going to be a gift for grandparents. One month later no photos. I emailed to request a refund but immediately told that the photos had been ordered. I requested a refund again. Was told would need to return the photos to get a refund. Again waited for the photos which did not arrive. Emailed again and told they had been sent. Two days before the summer holidays received an email from the SCHOOL informing me they had received photos! Could not collect due to work commitments. Finally collected when school re-opened. Was going to pursue a refund but the amount of time already wasted I won't bother with a refund or ordering photos from them again. I will add that this is the first time I have had issues with the company and it would have been fine if they had dealt with the issue properly i.e. refunded the money when I requested rather than ordering the photos and sending them to the school.

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Was this review helpful? 0 0

“NO PHOTOS”

★☆☆☆☆

written by on 02/01/2015

I am disappointed and very much disgusted with this company. I ordered my picturs end of November untill now no pictures. No apology, or explanation as to why. Would never recommend this company to anyone. Disgusting and disgraceful customer service. Worst company EVER.

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“Can't comment on photos....yet to arrive”

★☆☆☆☆

written by Billybobbybobkin1979 on 16/12/2014

I ordered my sons school photos on 11 November 2014 (paying extra for delivery) and was given a rather generous (I thought) last delivery date of 9 December 2014. The photos did not arrive. When I contacted company they advised that they had a backlog. On looking at website I guess that this is probably the backlog caused by guaranteeing (made sometime after my order) that they would fulfil orders made by 10 December before Christmas. Erm...but I placed my order on 11 November?! Anyway I have today - 16 December - received an email telling me photos will arrive in 7-10 working days. So photos ordered to give as Christmas presents to grandparents will arrive......in 2015. Customer service rubbish. No real apology and no effort to make good or expedite delivery to fulfil orders made in good time and prior to Christmas rush rubbish. Never ordered from this company before and never will again. Can't comment on quality - yet to see product.

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“Missing photos ”

★★★☆☆

written by andypandy88 on 12/12/2013

Miss 6 photos from the pack i bought and the photographer was not that good compared to previous year real let them and don't try their web site it does not work complete waste of time and money One upset mum?

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“OK pictures, frame poor quality, and SLOW delivery”

★★★☆☆

written by on 18/07/2012

Have seen much better picutres from other photographersin local nurseries. Sinlge shots dreadful, class pic a little more imaginative. Overpriced - schools should either reduce their commission of school photo should lower prices. Quality of frame not great - only went for a frame as I thought I would not get round to buying one. Would have saved money buying my own. Big gripe - picture took over 6 weeks to arrive. Could not locate telephone number on website, nice to see they take payment quickly way before you receive your pic. On email sent, thinking the picture had maybe got lost as it had noted dispatched - got back a very generic mail, not even personalised with my name. Watch out School Photo - the competition will get you one day! Gave three stars as most pictures of 5 year olds are sweet,

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“Frustrating, poor website and expensive”

★★★☆☆

written by dingding1 on 28/06/2012

I am sure its not easy and has considerable overheads but having ordered pictures from them every year for the past 6, the experience has never been slick or pleasant. Yes, the photo's are expensive. They always are. The quality is good and the choice of options (framed, cups, multi etc) is OK too. The worst thing is their website (I am talking www.schoolphotographs.co.uk and www.tspc-shop.co.uk). This is clumsy and all over the place. Not intuitive and the photo-ids and passwords sometimes fail. It takes forever to review and order. I have had the wrong order shipped twice in the past, and completely the wrong photos (someone else) on one other. On that occasion, they did refund some costs. On another I had to chase after waiting weeks. So I'd give their processes a 'B', their website a 'D' but the overall experience a B- (because the do eventually deliver).

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