Worst company I have ever dealt with - for anything

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Direct Save Telecom www.directsavetelecom.co.uk
★★☆☆☆
1.6
15.0% of users recommend this
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261Woodward's review of Direct Save Telecom www.directsavetelecom.co.uk

“Worst company I have ever dealt with - for anything”

★☆☆☆☆

written by 261Woodward on 11/01/2024

I had Broadband installed in August 2023. It didn't work properly, with poor and intermittent service. They eventually sent out an engineer and I was told this would be free of charge. They fixed the faulty box in November and today (8th January) I received their invoice for £193 for engineer call out. Shocked? Obviously I called them only to be spoken to with contempt and rudeness by unhelpful so called "Service Agents". Even after speaking to a "manager" they flatly refused to remove the engineer charge (or even reduce it). Absolutely dreadful company: My advice? Don't use them and if you do, certainly don't trust them!

  • Reception

  • Customer Service

  • Reliability

  • Extra Features

  • Value For Money

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