Charged 50p for air machine not working. Manager walked away

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BP Petrol Stations
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CassiusBaldwin8's review of BP Petrol Stations

“Charged 50p for air machine not working. Manager...”

★☆☆☆☆

written by CassiusBaldwin8 on 04/05/2014

Northumberland Heath today 2/5/2014.
Manager refused refund, gave a chargeable 0871 number for me to complain and walked away. Claimed I should have pressed the "flat tyre" button but pointed out to him the BMW car's flat tyre detector was not showing because it was not flat, just a bit lower than the other tyres.
I guess that the air machine is set at too high a level to detect flats.
The 30p GULF filling station round the corner showed the tyre was at 22bpi before it pumped up to 28bpi.
Staff so rude and devoid of any idea of customer service with the excuse that the machine is not theirs. They offer the service on their premises so they are responsible.

  • Northumberland Heath, Erith, Kent

    Which branch did you use?

  • Air

    What type of fuel did you purchase?

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