Pet Plan UK Pet Insurance www.petplan.co.uk

Pet Plan is an Absolute Disgrace You’re premium goes up every year excessively in jumps like £15 to £20. Started off at £35 and eight years later is £105 . They cover absolutely nothing . The £780 dental work was considered cosmetic and not covered . I have stopped the insurance now as the first time I make a claim because my dog got sick, nothing was covered because I had to pay 20% excess deductible which was the cost of the visit and so Pet Plan wiggled their way out of paying anything. I paid and they didn’t . I cannot for the life of me understand why I have been paying thousands of pounds over the years and nothing nothing nothing was ever covered under their terms . Pet Plan are a corrupt insurance . Put your money in a bank account for your pet and pay for things this way . Note I was paying £105 per month for a £4000 coverage Do you know that a simple scan and test was priced at £8000 so even if you have pet insurance your £4000 doesn’t even get you a test result let alone any treatment . And your excess on a £4000 claim will be £800 . So the actual coverage is only £3200. Meanwhile in four years you could have £5000 in your pets bank account and in 8 years over £10,000 saved for treatment . I massively regret paying into Pet Plan all these years . They only care about making money and not you pet.

Seamless and excellent service. No worries when with petplan

I have been charged a 2nd incorrect excess and when I disputed it I have been given different excuses. I have had to get my vet and the physiotherapist to confirm this is all one injury and claim and therefore my initial excess was enough but no one is listening to me. I will never use Pet plan again and I have told all my friends about the terrible service I have received so far. I am again going to have to spend time tomorrow trying to resolve this. I was also advised my claim would be delayed by another 7-10 days and then received an email stating my payment had been made less of course the 2nd excess which is incorrect

The policy starts off as a good price but after year one the prices rocket up significantly (this year my increase was 15%, last year it was even more). They appear to think because its described as a lifetime policy you will feel locked in and pay whatever they decide to charge you.

My dog had a cut to her paw when on holiday. The vets fee was just under £100. Even though the policy covered me they insisted I pay for a full vets report and an official translation of the report on top of the vets actual bill / receipt. They said I must pay for the cost of the vets report and the translation as that was not part of the dogs treatment.

I had a vets bill giving a brief description of the treatment and cost breakdown, a receipt to show payment and to me this shows my claim was genuine. They were the ones asking for the extra report and translation yet they said that had to be done at my expense. I got the impression they were simply making it more expensive to avoid paying out even though I have an excellent claim history.

You pay a premium service but when you try to claim they duck and dive.

My dog was diagnosed in May 2019 as having IBD and was treated accordingly by my vet.

Petplan went back to a visit he made to the vets in March 2018 for a case of diarrhoea caused by some cheap dog treats he had had, as noted in the vets records, he did not make another vets visit again until May 2019 because of chronic diarrhoea in recent weeks. Petplan decided that the visit in March 2018 was IBD and therefore he was out of his 12 months claim (why if my vet suspected it back then did she not treat him accordingly for this illness). Despite numerous weekly calls chasing their decision when I appealed, they still insisted they knew best. Even my own vets letter confirming it was a result of cheap treats and not IBD had no effect on their final decision. Who knows best!!!!

Our Pet Plan claim for vet fees remains unpaid on the basis that it is due to be further reviewed in due course. On chasing it up again today (14th May), they reluctantly agreed that we 'should' hear a decision within the next 2-3 weeks (having claimed on 12th April). In the meantime, if our dog requires further veterinary attention, we should let him die because there is no possibility of Pet Plan giving any decision on paying any subsequent claim - they would act in the same way; ie delay any decision indefinitely.

We intend to take our complaint to the FS Ombudsman or sue Pet Plan for breach of policy.

Pet Plan is useless - don't waste your time or money forking out on an ineffective insurance policy which is unlikely to pay out on any claim (at least in time to save your pet from dying).

paid over 5 years , we have to put our poor cat to sleep and no help from Pet plan. why did we pay ?? another insurance company pay but don't cover ..

I have been trying to call you regarding a claim everyday for the last 5 days. Even waited on hold for up to 23 minutes. And I still haven't got through to speak to anyone

We were devastated when our golden retriever puppy was diagnosed with elbow dysphasia at only 6 months old. Petplan have been amazing! Marley has had three expensive operations on his elbows all paid for by Petplan. They have also paid for hydrotherapy sessions to help with his rehabilitation. All claims were straightforward. Our dog can now walk without constant pain. I am so thankful to petplan, I don’t know what we would have done without them.

The advisor was very helpful in dealing with my distress of having a poorly pet.advised me what to do and how to make a claim and even sent the details of my policy which we could not find .very good service and my claim has been dealt with quickly.it nice to know we are covered by a good company that really cares about there policy holders