written by EileenCooley on 09/12/2014
Promise every thing at the begining but lost how forms not once but twice and kept chasing us to return forms when we had returned them by return post. Finally sorted it out direct with the bank myself and wished I 'd never used them (seems most banks have a ppi dept who are very helpful). The next issue was the bank just credit against my credit card as I had a balance from my holiday and GB chased and chased phoned 4 times a day for two weeks to get there fee then threaten me and I'd paid there fee overall it was not a pleasnt experience with any of their staff (polite enough not to name the two most nasty ladies)
Just be carefull with them
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