Rubbish aftersales

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Mrpotts's review of GO Outdoors www.gooutdoors.co.uk

“Rubbish aftersales ”

★☆☆☆☆

written by Mrpotts on 17/12/2022

I purchased a pair of Royal Scot wellies which split and let in water. I contacted Go Outdoors and they told me to take them to a branch to be inspected.
I took them to the Stocksbridge branch and the assistant agreed that one of the wellies was indeed faulty, she then told me to take the Wellington away and dry out the neoprene lining as it was a health and safety issue. Then when I had done that I was to take it to the Sheffield branch some 12 miles away.
When I told her that I was not prepared to do this she told me that there was nothing else she could do for me then.
I have been trying to get a reply from aftersales now for above a month with no satisfaction.
This company is a joke.

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