Absolutely disgraceful customer services & support

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Click here if this is your business

Leegarb1979's review of GO Outdoors www.gooutdoors.co.uk

“Absolutely disgraceful customer services and support ”

★☆☆☆☆

written by Leegarb1979 on 11/08/2021

Absolutely disgusting customer service!! None existence either in store (Wolverhampton) or on the telephone. Ordered goods online for click and collect all of which said they where in stock. Received email to collect, get to store and only a few items there. Then to be told that they have the items on the shelf but would have to pay for them again and wait upto 3 weeks for my refund! No help from anyone, could not tell me when rest of order would be delivered to the store, "err the items are in store you have them on the shelf???" It doesn't take a genius to work out what should be done??? Will never use Go Outdoors again and will advise friends and family not to do so either. Had excellent customer service when I was in store spending £1000's couldn't do enough for me. The worst company I have ever used especially online.

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