Terrible customer service

Pets at Home www.petsathome.com
★★☆☆☆
1.9
23.0% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

Guest's review of Pets at Home www.petsathome.com

“Terrible customer service ”

★★☆☆☆

written by on 01/07/2023

Ordered my mother a baby puppy food costing £55 on 21 June got email to say dispatched on 22nd waited untila week later still no delivery or email or text. When I ru g them they told me the parcel was damaged and sent back by courier and would have to wait until it had returned to peys at home then they would resend my order. I argued that I had a nursing dog with a litter of 5 one week old puppies and they needed feeding terrible customer service would never shop with them again

  • Goods purchased & cost

  • A few weeks late

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

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