PaymentSense - www.paymentsense.co.uk

Twice in 3 months not been paid on time. Always at weekend, they hold friday, saturday, sunday and now monday card transactions.

they blame IT issues. REALLY NOT GOOD ENOUGH.

How many other people are having this issues?

This company is a joke.

Started off ok, within 6 months my rates went through the roof. They then said they would bring them down again and the didn’t

Tried to say I was in a contract. Avoid this company or you will have problems !!

Signed up and cancelled within 2 weeks. Company processed card payments by did not pay into our account, nearly put us out of business. Hours on the phone and 50 emails later it still hasn't been sorted. Still had the nerve to pile on some hidden charges via direct debit for money they never even paid!

Shameful company, Avoid at all costs!

Avoid this company.

We just got rid of payment sense.

Never again.

Hidden charges worse company make verrrrrryyy sure and read before u sign contract.after contract will never go back to them.They alway over charge and have stupid reason.Dont forget when u sign contract u sign with three different company(3 different charges)

This company locks you in to a contract and “conveniently recorded all calls apart from the relevant one and won’t take the evidence I have just the fact that they can’t find the call STAY AWAY!! I’ve since looked into the company after being bit and found they have a low rating of D and have so many negative reviews it’s unbelievable!! Wish I did me research before hand!!

How are this lot still in business? Having read the reviews it seems that its not just me that's been having problems. I wouldn't normally write a review but someone came into my shop and complained about a guy from the company illegally forging their signature & after what ive had to put up with I have to say I'm not surprised. Just disgusted that they think this is ok.

I wanted to get a card machine for my shop and rang them only to be rushed through a contract that I wasn't allowed to read as "the offer" would expire soon. I electronically signed it however I found they'd set up the payments to my personal bank account. When I asked if I could swap accounts to my business one they said yes its easy. It isn't. They took charges out of both accounts for a year & a half until my accountant kicked off and they refunded me about 30 quid as the "payments went too far back" and had missed the cut off for over-charges.

The hidden charges are disgraceful & they arbitrarily take out whatever they feel like, it doesn't relate to any charges on their invoices, its just whatever they think they want to have. Again got refunded a pathetic amount for my trouble.

You cant get hold of the same person on the phone twice so whoever you speak to just fobs you off. They hate their customers & want to shaft you royally if they possibly can. I don't know why they don't just be honest about it as I'd have more respect for them.

I sent them a letter 9 months ago saying I was leaving and going with another company as they'd essentially set me up as a sole trader not a limited company and I could get out of the contract after 18 months. So I took this opportunity to escape. Only I cant escape them fully as they continued to charge me. Until I cancelled the direct debit. They then obviously still had my other bank details as they started taking money out of my personal account again. So I cancelled the direct debit for this too. They wont accept receipt of the letter telling them I was leaving & just keep charging me each month plus late payment fees. Yep.....im still not paying. You are not bullying me into paying dirty money for me to leave. If they've not received my letter why did people from the company come into my shop to ask me why ive left? Why did I receive a letter asking for the card machine back? Its laughable

The will do anything in their power to make money including duping their customers so please avoid at all costs

I hate to leave a negative review or have time for this. I have had several card providers over 6 years and this is the worst experience i ever have had and several shops within this area have the same opinion and experience. He visited me once and spent most of his time praising himself and his company and repeatedly telling me how wonderful his service is. He wrote my charges down on a scrap piece of paper and the application date appointment and then was very keen to do the installation as soon as possible and never to be seen again throughout 2 years, gone like the wind. He promised to cover my fees from the previous card provider and said don't worry about a thing including help with PCI Compliance. Around £300.00 is still owed to me and will never get this back now after sending my paid VAT invoice. First Data dealt with the transaction costs of the terminal which i could see the charges for on the merchant statements. My rep told me about the rates and the terminal costs ONLY and there was many other charges. The main charges are the add on charges that were taken directly out my bank account PCI Compliance and Non Compliance charges, Statement charges and many other charges that added up to well over £100.00 each month with no emails or letters breaking down the extreme charges that i was never told about when signing the contract, i had to phone Paymentsense so many times to ask what the charges were and even they could not explain some of the hidden charges, you just get passed from pillow to pillow. In a 2 year period i have been over charged by triple figures, its disgusting. It seems my Rep is getting a bad name for him self around Torbay and beyond and really does not surprise me. The company are more than happy to let you go at a cost and do absolutely nothing to resolve any issues whatsoever. I am keeping this review short as it goes and could say plenty more but its a bad memory that i would like to forget but i thought my bad experience should be shared. Thankyou.

Customer service has been disgusting. They have kept the business money. They have refused to let me cancel my services with them even though it is within the cancellation period and are now trying to charge me over £1600

+ vat for the privileget. The woman who came to my place of work has also entered me into a 5 year contact that was not agreed to. AVOID THIS COMPANY AT ALL COST.

BE AWARE,.....HIDDEN CHARGES, .....

A representative called at my shop to offer payment sense services and i asked him all the relevant questions about charges, contract length,cool off period, etc , but all his answers were far from the truth.

I told him that i will not sign a thing until i have a proper look at the T&C's.

He told me that i need to sign an empty box on his iPad in order to receive the T&c's via email, so i could make up my mind in the comfort of my home. Stupidly, i did, don't know how he managed to manipulate me, but i guess they train them to do that, and to my surprice i received an email with all the contracts and T&C's with my signature on them.

The representative has tricked me into online signing the documents and it appear that the cool off period and all free cancellations he promised were in fact not true.

I have spent a month , providing Cctv proofs and other types of proof that i was tricked into signing a contract and luckily i got out of it. It was hard work providing all the evidence. I was not ever going to work with such a company and was ready to pay the £1500 cancellation fee, only to get our this contract if i had to.